Department:
Ground OperationsOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Pay & Benefits:
Competitive market salary from $[$92,950] per year to $[$103,300] per year* depending on qualifications and experience, with opportunity for future pay increases based on performance and market movement. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits youll love:
• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Up to a 9.3 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck**
• Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit***
• Explore more Benefits youll love: https://careers.southwestair.com/benefits
Job Summary
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to whats important in their lives through friendly, reliable, and low-cost air travel. Our Assistant Manager Customer Service supports our Purpose in their work championing Customer Service Teams at our station. This role works collaboratively with Leaders in Ground Operations to coordinate all Station functions, ensure a safe operation, foster Southwest Hospitality, and drive on-time performance. The Assistant Manager Customer Service brings their leadership and unique background to this growing Station, where they&39;ll have an opportunity to drive the future of Ground Operations.
A role that includes working assigned shifts. Shifts can include early mornings, late evenings, weekends, and holidays.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Model the Southwest Way to:
Guide and lead team members using SWA talent management practices to coach, develop and engage employees
Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
Invest in leadership and self-growth through participating in continuous learning and development
Responsibilities
Actively coordinate with all Departments to maintain the Station&39;s on-time performance
Monitor staffing in all areas and verify that overtime is used properly
Drive performance processes by setting goals and objectives, monitoring results against key metrics, and holding responsible parties accountable for results
Maintain a safe working environment and institute programs designated to help reduce accidents and injuries
Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment
Advise Management and other departments in understanding the assigned functional work area&39;s purpose, current workload, and methodology for assignment delivery
Coach and develop to establish a diverse talent pipeline
Complete assigned and project tasks with minimal direction
Meet or exceed performance goals through effective decisions
May perform other job duties as directed by Employees Leaders
Knowledge, Skills, and Abilities
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Skilled in assessing the performance of yourself, other individuals, or organizations to make improvements or take corrective action
Ability to listen to, understand and communicate ideas presented in writing and/or in speaking with others
Ability to tell or recognize when something is wrong or is likely to go wrong
Ability to apply general rules to specific problems to produce answers that make sense
Physical Abilities
Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Ability to perform physical activities such as lifting (50lbs.), standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Preferred Qualifications:
Internal:
External:
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to the plans vesting schedule and applicable IRS limits.
***ProfitSharing contributions are subject to plans vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won&39;t be available after you apply.
Job Posting End Date
03/09/2024