Dassault Falcon Jet Corp., is a wholly owned U.S. subsidiary of Dassault Aviation, France. Dassault Falcon Jet markets and supports the Falcon family of business jets throughout North America and South America. JOB SUMMARYThe Command Center Representative answers technical, operational and admi
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Business Aviation Customer Support

Dassault Falcon Jet • 
Little Ferry, New Jersey, USA
Position Type: Permanent
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Job Description:
Dassault Falcon Jet Corp., is a wholly owned U.S. subsidiary of Dassault Aviation, France. Dassault Falcon Jet markets and supports the Falcon family of business jets throughout North America and South America.
 
JOB SUMMARY
The Command Center Representative answers technical, operational and administrative questions received by phone and email from Falcon Jet operators regarding their aircraft. The incumbent will also provide multi-faceted support for any and all AOG issues raised by customers in accordance with company policy.
 
RESPONSIBILITIES
· Record and complete all customer phone contacts within the prescribed database and in accordance with Department Guidelines
· Be familiar with and execute the entire AOG Response process consistently as described in ISO documentation and department guidance
· Be familiar with the role of the AOG Response Coordinator, and fill in when and if necessary
· Coordinate with Worldwide Technical Front Line team to resolve issues in a timely manner
· Troubleshoot, analyze and recommend corrective action for aircraft discrepancies when requested, within the established response time goals
· Review technical material and/or manuals to make recommendations when necessary for revisions
· Suggest methods on product improvement in a manner designed to promote safety, aircraft performance or reduced cost of operation
· Assist customer in obtaining necessary parts from our Spares to satisfy technical needs
· Submit owner information changes if advised
· Be familiar with various electronic media for maintenance manuals, CATIA applications and research tools
· Attend Worldwide Front Line meetings annually as prescribed by Operations Manager
· Other duties as assigned
Job Requirements:
· A&P license required
· Minimum two (2) years of work experience working on or with Falcon Jet aircraft systems required. Experience with aircraft systems similar to those installed on Falcon aircraft is also of interest
· Excellent computer and telephone communication skills
· Some travel may be required
· Pilots license is a plus
· Inspection Authorization is desired
· Avionics background is desired
· Knowledge of French language is desired but not required
 
We offer a competitive salary and benefits package, including 401(k) and pension. Our modern facility includes a subsidized cafeteria and fully equipped fitness center.
 
Dassault Falcon Jet provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
 
Dassault Falcon Jet complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Salary Range: Neg-Neg
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Travel:
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