Job Summary
The Scheduler/Dispatcher is responsible for creating, coordinating, and maintaining the flight operations schedule in support of all flight training, corporate flights, and other internal and external flight events. The Scheduler/Dispatcher will also be responsible for maintaining records, supportive data, and auditing the scheduling software. The Scheduler/Dispatcher serves a key role in the Flight Logistics team as a single point of contact for scheduling and dispatching needs between Flight Operations, Executive teams, and other departments within Cirrus Aircraft. The Scheduler/Dispatcher is expected to maintain the schedule far enough in advanced to allow for all departments to adequately prepare, coordinate, and plan for the events scheduled.
Duties and Responsibilities/Essential Functions
- Provide world-class customer service to all internal and external customers by embodying the Cirrus Service Essentials and abiding by the Cirrus Guiding Principles.
- Plan, coordinate, build, and maintain an efficient, safe, and productive schedule that allows departments and personnel throughout Cirrus to meet their goals and objectives which maximizes efficiency and quality of life.
- Partner with the Flight Training Account Management team, Flight Operations, and Delivery experience to adjust the schedules to accommodate customer, capacity, or production changes.
- Coordinate with the Fleet Administrators to facilitate aircraft movement for maintenance requirements, Customer and Cirrus needs.
- Receive, coordinate, and schedule all corporate fight requests in support of the Sales, Marketing and Executive teams travel needs.
- Ensure all records for training events, corporate flights and ferry flights are compliant with Cirrus record keeping requirements, applicable FAA/EASA requirements, and any specific accounting requirements.
- Create a culture of safety and positive quality of life by maintaining the schedule that is compliant with all applicable FAA FARs, Cirrus Flight Operations Manual and Cirrus policies and procedures.
- Assist with escalations due to AOG aircraft, internal or external customer events to ensure timely and effective resolution to the situation, exercising financial decisions as necessary to effectively resolve the issue.
- Forecast and anticipate the needs of pilots conducting missions domestically and internationally and facilitate expeditious resolution of issues that could arise during the mission.
- Design and maintain an accurate but flexible capacity and demand model that meets the goals for Flight Training Account Management, Flight Operations, and Delivery Experience.
- Maintain, track and schedule pilot currency for company pilots.
- Exhibit exceptional communication that is clear, concise, and accurate to disseminate information to all parties involved to include executives, customers, and other stakeholders.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Associates degree or higher in Aviation Management, Business Management, or related field required
- 1 year experience in scheduling, dispatching, or related field required
- Dispatcher License preferred
- Ability to demonstrate sound judgement and effective communication skills (written and verbal).
- Ability to effectively manage stress, including competing work demands and multiple projects at the same time.
- Exhibit exceptional problem solving, resource management, and time management skills to fix problems in an efficient and effective manner.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Manages Complexity: Makes sense of complex, high quantity, and sometimes, contradictory information to effectively solve problems.
- Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Organizational Savvy: Maneuvers comfortably through complex policy, process, and people-related organizational dynamics.
- Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.
This job is located in Knoxville, Tennessee. Chosen as the location for our Vision Center Campus, the hub of our customer experience activities, Knoxville is often described as a hidden gem. Surrounded by the Smoky Mountains and home to the rambling Tennessee River, the town offers a plethora of outdoor activities and a vibrant downtown. Very few places feature the opportunity to experience live music, culture, outdoor adventures and acclaimed cuisine in one location. Its no wonder why Knoxville was recently named as a Top 10 Destination on the Rise by Trip Advisor.
Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.
