Telecommunications Systems Engineer

Yulista Holding, LLC •

Colorado Springs, Colorado, United States

Position Type: Permanent

Job Description:
DSoft Technology Company

Regular

Primary Function

This position is contingent upon contract award.

DSoft Technology is looking for a Senior Telecommunications Systems Engineer to lead a small team supporting a federal agency with telecommunications programs for users of VoIP, voicemail, cellular, and video teleconferencing (VTC) services. This is an on-site position in either Reston, VA or Denver, CO, and is contingent upon three-year contract award. This role is expected to bring expertise in managing voice networks for over 2,000 users across the nation. We’re not just hiring you for a job but for a career at DSoft Technology – come grow with us.

Essential Duties
•   Develop telecommunications system hardware, software, and database requirements, solutions, and implementation plans
•   Provide comprehensive network, system, and database administration and engineering services.
•   Perform system administration to achieve Service Level Agreements and comply with agency security protocols
•   Manage enterprise-wide VTC systems (hardware, software, and infrastructure)
•   Create procedures, technical guides, and end user training documentation
•   Maintain accountability for hardware appliances
•   Manage incidents and requests using the government’s ITSM ticketing system
•   Troubleshoot system-related issues within service level agreement thresholds
•   Be accountable for tasks, track time, and keep team members and the project manager informed

Supervisory Responsibilities
You will be the Firm’s representative and subject matter expert for data center operations and will supervise three other staff in addition to being a directly supporting the government client. Work will be directed in collaboration with our contract project manager.

Desired Knowledge, Skills & Abilities
• Extensive knowledge and experience maintaining Avaya Aura Communications Manager v6.4 Private Branch Exchange (PBX) and Polycom Web Suite

Extensive knowledge and experience maintaining Avaya Aura Communications Manager v6.4 Private Branch Exchange (PBX) and Polycom Web Suite.

Demonstrated strong infrastructure design, configuration, test, and troubleshooting abilities.

Extensive skills in developing, debugging, maintaining, and documenting programs and scripts used to manage network infrastructure.

Deliver innovative modernization solutions.

Demonstrated experience working both collaboratively and independently.

Excellent analytical skills in finding ways to work more efficiently.

Strong verbal and written communication skills with both teams and clients.

Required

Job Requirements:
Qualifications
• Bachelor’s Degree in Computer Science (or a related field) and six (6) years of related technical experience in supporting wireless mobile communications, VOIP, VPN, and videoteleconferencing. Four (4) years of additional years of experience may be accepted in lieu of degree.

Must currently hold one of the following professional credentials: Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Support Specialist (ACSS).

Must hold the following professional credentials: Polycom Certified Videoconferencing Engineer (PCVE)

Must be a U.S. Citizen.

Ability to successfully pass a pre-employment drug test.

PREFERENCE STATEMENT
Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).

EEO STATEMENT
Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits.

REASONABLE ACCOMMODATION
It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.

This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.

Job Ident #: JR104901

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Telecommunications Systems Engineer

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