IT Technician

Role and Responsibilities

As part of the Fixed Wing Search & Rescue (FWSAR) Operational Training Unit (OTU) at 19 Wing Comox, we are looking to hire an IT Technician.

The candidate will be part of a team of 40 u2013 45 people delivering training and engineering support and on-site maintenance, high system availability and responsiveness to customer requirements. This team will maintain a variety of aircraft simulators, training devices and classrooms.

This position will provide IT and LAN support for the training centre classrooms, training devices, maintenance and information systems, scheduling system, course management system and to the ISS staff.

Responsibilities include:

• supporting the local office for technical support, basic troubleshooting for computer set up Specific duties include server support, phone system support and patching of server infrastructure
• First-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software
• Provide support in specialized applications (ie: SharePoint, scripting or other tasks)
• Provide desktop support to the team in Comox
• Build computer per guidelines that are provided including checklists
• Interact directly (in person & by phone) with end-users for basic support and arrange 2nd level support if required
• Workstation and classroom set up/tear downs and moves

Mandatory qualifications include:

• Post-secondary education and 5-6 years related work experience
• MCP certification
• Expertise component within one or two disciplines, for example SharePoint
• Intermediate knowledge of office applications
• Intermediate knowledge of desktop operating systems (MS)
• Advanced network knowledge (TCPIP, hubs, switches, routers)
• Intermediate understanding of printers
• Intermediate to advanced understanding of office computer equipment for the purpose of ordering and providing guidance for purchasing
• Eligible to work in Canada either as a Canadian Citizen, a Permanent Resident or with a valid Work Permit
• Capable of obtaining and maintaining Controlled Goods and Secret security clearances

Desirable qualifications include:

• MCSE or multiple MCPs

LI-MC1

Salary range: $67,300 - $87,100 a year

Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", weu2019re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.