Job Description SummaryThe Military DoD SkillBridge program is an opportunity for Service members to gain valuable civilian work experience through specific industry training, apprenticeships, or internships during the last 180 days of service. SkillBridge connects Service members with industry partners in real-world job experiences under Dept. of Defense Instruction 1322.29. Separating Service members can be granted up to 180 days of permissive duty to focus solely on training full-time with approved industry partners after unit commander (first O-4/Field Grade commander in chain of command) provides written authorization and approval. GE Aviation as a Skill Bridge partner offers real-world training and work experience in in-demand fields of work while having the opportunity to evaluate the Service member’s suitability for the work. Military DoD SkillBridge participants are not eligible for compensation from GE Aviation, as they continue to receive military compensation and benefits as active-duty service members.Job Description
The Military Field Service Representative will provide on-site technical assistance to US Military organizations in order to meet assigned contractual objectives required in supporting our Performance Based Logistics (PBL) contract on FA-18 Stores Management System/Stores Management Upgrade (SMS/SMUG) equipment.
Role and Responsibilities:
In this role, you will work within defined parameters to resolve issues through immediate action or short-term planning and act as the primary liaison between GE and your assigned customer base.
Individuals selected for this internship will have the responsibility and authority to carry out all assigned tasks
Provide assigned/remote customer base interpretation of data and technical support
Provide technical assistance to customer representatives regarding installation, testing, operation, calibration, troubleshooting, repair and maintenance of GE Aerospace Systems equipment located at customers sites
Actively monitor and maintain SMS/SMUG PBL equipment reliability
Actively pursue cost avoidance measures by reducing No Fault Found returns and Externally Induced Faults of SMS/SMUG PBL equipment.
Provide guidance for trend monitoring and in-service performance analysis
Assist customer with logistic tasks including work scope reviews, troubleshooting, data recording and hardware tracking and availability
Respond to requests for emergency repairs and services to troublesome equipment
Develop and further grow technical knowledge and expertise, currently recognized by industry standards for engineering ability
Maintain knowledge of applicable product line warranties to assist in warranty administration
Use prepared data to teach both internal and external training programs as the need arises to impart and disseminate product knowledge
Perform administrative functions; such as writing various technical reports, ordering materials, and preparing time / expense sheets in accordance with company guidelines
Maintain knowledge of the report system to the extent required for timely and accurate input of field information
Maintain strong safety approach to assure the executed work reflects the technical requirements within GE safety standards
Apply Six Sigma analytical tools to assist the customer with root cause analysis and internal production goals
Serve as program level liaison between customer and factory personnel related to maintenance, logistical and production level requirements
Required Qualifications:
Eligibility Requirements:
Desired Characteristics:
Aircraft systems troubleshooting/repair experience, or I-level component troubleshooting experience desired.
Related field service or military experience desired.
Strong customer interaction and communication skills.
Strong interpersonal and leadership skills.
Confirmed analytical and quality improvement ability.
Demonstrated proficiency in repair troubleshooting, shop operations and testing of assigned programs / hardware.
Able to work with and make formal presentations to all levels of maintenance, engineering, and management.
Project management experience.
Demonstrated ability to lead and influence GE customers and peers.
Possess knowledge of the learning process and how to transfer technical knowledge to less qualified personnel.
Ability to express thoughts in both oral and written communications.
Possess the ability to work independently, without technical guidance to perform all required work tasks.
Possess a high degree of tact, subtlety, and ability to work and collaborate harmoniously with customer personnel.
This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
Additional Information
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
