BLR AEROSPACE,LLCPOSITION/TITLE: TECHNICAL SUPPORTDEPARTMENT: OPERATIONSREPORTS TO: VP OPERATIONSScopeTechnical support team members provide technical assistance, troubleshooting and principle training for BLR customers.Work is performed over the phone, internet and in Customer’s facilities
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Technical Support Representative

BLR Aerospace LLC • 
Everett, Washington, USA
Position Type: Permanent
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Job Description:

BLR AEROSPACE,LLC
POSITION/TITLE: TECHNICAL SUPPORT
DEPARTMENT: OPERATIONS
REPORTS TO: VP OPERATIONS

Scope
  • Technical support team members provide technical assistance, troubleshooting and principle training for BLR customers.
  • Work is performed over the phone, internet and in Customer’s facilities worldwide.
  • Experience in aviation structures, maintenance and airframe modification for fixed wing and helicopters is required.
  • A&P designation is required.
  • A current passport and the ability to travel without restriction are required.
  • Due to ITAR restrictions, candidates must be US Citizens.

Responsibilities

  • Interpretation and explanation of work instructions, technical documents, drawings and regulatory requirements as it relates to the installation and maintenance of BLR products.
  • Assess, train and certify experienced mechanics following BLR installation training materials.
  • Troubleshoot, repair or replace BLR products in the field as principle mechanic.
  • Coordinate field installation/training events with multiple customers and BLR Sales.
  • Ensure customer access to Tech support 24/7. 

Routine Tasks
  • Phone technical support.
  • On-site customer training and technical oversight.
  • Field repair & troubleshooting
  • Remote Technical Support (web based videoconference).
Key Objectives
  • Ensure customer satisfaction through superior training and prompt problem resolution.
  • Assist in the development and deployment of training materials, track and mentor qualified BLR installers within our customer base.
  • Participate in product development and launch to ensure ease and accuracy of installation.
Job Requirements:
Salary Range: Neg-Neg
Relocation:
Travel: variable 50% +
Job Ident #:
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