Position Summary:
The System Operations Duty Director will be responsible for directing all facets of the airline’s “day-of” and near-term operating schedule during their on-duty period. The Duty Director, along with their Duty Director peers, will oversee the on-site operations of the System Operations Center (SOC) teams which includes; System Operations, Dispatch, Crew Services, Load Planning and Air Traffic Control (ATC) functions. They will also partner closely with Maintenance Control and Security, who also have support functions within the System Operations Center. The Duty Director will oversee the execution of the flight schedule while ensuring all safety policies and practices are adhered to while meeting the daily operating metrics and goals of JetBlue Airways.
The Director System Operations Duty along with their peer Duty Directors, will liaise daily and continuously with the other airline operating groups, including but not limited to Airport Operations, Inflight Operations, Flight Operations, Technical Operations, Customer Support, International Operations, Business Continuity and Emergency Response, as well as the Director of Operations.
The Duty Directors are key members of the Leadership team that are dedicated to driving the day-to-day operational integrity of the airline. The Duty Directors are adaptable leaders who are committed to fostering a participative, empowered environment and are skilled at developing relationships at all levels within and outside of the organization. The Duty Directors perform well under stress, are resilient and exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun.
Essential Responsibilities:
- Coordinate cross-departmentally during the daily operation to optimize the system, including decision authority regarding cancellations in accordance with all Federal Aviation Regulations and Operations Specifications as they apply to the JetBlue daily flight schedule
- Have operational oversight over all functions within System Operations
- Manage the day-to-day operation of System Operations
- Ensure operational targets are being met
- Ensure team readiness for response to significant irregular operations and emergency events and respond as Incident Director when required
- Assist in the development and oversee the implementation and execution of strategic plans and initiatives for the System Operations Control group
- Take a significant role in the development of Crewmembers to support their engagement, growth, goal achievement, and development of the succession plan within System Operations
- Lead and develop the System Operations Manager on Duty (MOD) team
- Facilitate regular operations review meetings with Operations, Customer Experience and Safety leadership
- Oversee budget and manpower for the System Operations department
- Other duties as assigned