Director, Business Partnership Services

Federal Aviation Administration •

Washington DC, District of Columbia, United States

Position Type: Contractor

Job Description:

The Federal Aviation Administrations (FAA) Information & Technology Services deliver core IT services to keep FAA employees connected and productive, drive transformative IT efforts that move the FAA enterprise forward, and develop innovative IT solutions to solve complex business partner challenges.

Duties

The FAA seeks an innovative leader with substantial experience leading a cross-functional Information Technology (IT) service organization. The Director, Business Partnership Services provides leadership and oversight of all FAA IT components and services, including engagement with the Business Partnership Management team, the MyIT Service Center, the Service Catalog, and FAAs 24x7 IT helpdesk. The Director interfaces with all enterprise stakeholders to understand their needs and foster effective solutions.

The Director oversees a staff of approximately 80 federal employees, including 10 senior managers and nearly 400 contractors. The incumbent manages an annual budget of approximately $40M, including approximately $23M allocated for the IT Integrated Service Center contract.

Principal Responsibilities

Cultivates and maintains positive relationships with FAA IT stakeholders, including providing consultative services, devising appropriate IT solutions based on business needs, ensuring IT effectively supports the business partners’ missions, and managing IT core services.
Creates and maintains a superior service-oriented approach to service management and champions a culture that is innovative, forward-thinking, and solution-centric.
Oversees the development and maintenance of the IT Service Catalog and the establishment and management of IT core services and metrics, including monitoring and acting as the governing body over the performance of core metrics and working with other Office of Information & Technology Executives to meet established metrics.
Formulates, develops, and implements strategic high-level objectives to improve user experiences, incorporating key performance indicators, and communicates the importance of fostering a positive user experience for internal and external Executive stakeholders.
Directs the strategic approach to the first line of investigation, diagnosis, and resolution of IT problems and issues in a hybrid work environment. Oversees the escalation process for incidents and service requests that impact business partner missions and demand Executive attention. Meets with executive business partners regularly to ensure that IT services meet their mission requirements and take action to optimize services when needed.

Job Requirements:
Requirements Conditions of Employment

US Citizenship is required.
Selective Service Registration is required for males born after 12/31/1959.
Designated or Random Drug Testing required.

Qualifications

As a basic requirement for entry into the FAA Executive System, you must provide evidence of progressively responsible leadership experience that is indicative of senior executive level management capability; and that is directly related to the skills and abilities outlined under the Leadership and Technical Requirements listed below.

In addition to the minimum qualifications, the following have been determined to be selective factors for this position. This means possession of this criteria is part of the minimum qualifications and is essential to perform the duties and responsibilities of this position. Applicants who do not possess this criteria are ineligible for further consideration.

LEADERSHIP REQUIREMENT: Do you have experience in achieving operational results? If so, provide examples of ways you have exercised leadership to deliver significant results. Explain how you established goals, assessed outcomes, and improved products and services. Indicate how you identified and met customers' requirements and addressed the needs of stakeholders. Include examples of complex problems you solved or difficult obstacles that you overcame as a leader. Your description should include (1) the size and complexity of organizations you have led, (2) the scope of programs you have managed, and (3) the impact of your results on customers and other stakeholders.
LEADERSHIP REQUIREMENT: Do you have experience leading people? If yes, describe the size of the organization and number and types of positions you have managed. Discuss ways that you have established and maintained positive work environments and prevented or eliminated discrimination or harassment. Describe ways that you have mentored and developed employees and built individual and team performance. Discuss how you have established and led teams to deliver products and services. Include in your description experience in leading others in a matrix environment across organizations.
LEADERSHIP REQUIREMENT: Do you have experience building relationships? If yes, describe (1) the types of individuals with whom you routinely collaborate; and (2) the purpose and outcomes of the communication. Discuss your experience in communicating and cooperating with others to achieve goals. Provide examples of how you have built relationships to achieve consensus and how you were able to obtain the cooperation of others with competing priorities and perspectives. Describe how you effectively communicate information within and outside of your organization.
LEADERSHIP REQUIREMENT: Do you have experience leading strategic change? If yes, describe examples of strategic changes that you led for your organization; describe the entities that the change affected (agency, industry, organizational components). Discuss obstacles you encountered and how you overcame them to the benefit of the agency. Include in your description ways that you applied long-range vision, developed strategies, and applied innovative ideas and techniques.
TECHNICAL REQUIREMENT: Demonstrated experience leading in a cross-functional IT service organization, cultivating positive business relationships with stakeholders, and optimizing the delivery of IT support services with effective resource management.

Education

An education requirement has not been established for this occupational series.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

Required Documents

1. A resume. 2. An attachment addressing individually the Leadership and Technical Requirements if you do not address them in the answer blocks within the application. 3. An SF-50, Notification of Personnel Action, if you are claiming noncompetitive eligibility as a current/former FAA Executive or current/former member of the Senior Executive Service or equivalent system. 4. A Senior Executive Service Candidate Development Program (SESCDP) certificate if you are claiming noncompetitive status based on your completion of an SESCDP program. NOTE: Please do not submit additional materials (e.g., cover letters, DD Form 214, performance evaluations, letters of recommendation). They will not be considered as part of the application package.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Salary Range: $149,700 - $210,700

Job Ident #: 789045300

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Director, Business Partnership Services

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