Manager - Operations Automation & Strategy

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we connect the dots. And we do everything possible to get our customers from point A to B – safely, quickly and responsibly! From dispatching and routing our aircraft, to scheduling our crew needed to fly our planes and even air traffic control, our Air Operations team helps us run a safe, reliable airline. Help keep our customers happy, and our planes in the air.

Key Responsibilities:

Air Operations

The Air Operations team is responsible for planning, analytics, and technology to support all operational groups.

Job overview and responsibilities

The Manager of Operations Automation and Strategy will support the development thru implementation of large scale, key initiatives targeted at improving performance within Network Operations Control and Station Operations Centers. This manager will be responsible for and represent Network and Airport Operations for all aspects of each initiative thru the envision, design, build and activation (EDBA) phases to include new policies, procedures or operating standards.

The manager will coordinate with various front-line operational organizations, Digital Technology, Project Management Office, and other internal organizations to collaboratively provide front-line users the best resources to efficiently achieve Uniteds performance goals. This self-starting manager will use knowledge of operational performance to create new ideas, take them from concept to deployment. This manager will identify and maintain core metrics and goals that support related Network and Airport Operations objectives and projects.

• Evaluates new technology and process in support of Airport and Network Operations proofs-of-concept or deployment while supporting the business case development, design, build and delivery
• Defines key metrics, data collection plans and analysis requirements of all Operations projects and reports out to associated team members across organizations
• Works cross functionally to support customer impact projects, goals and metrics
• Resolves actionable projects to facilitate efficiencies in operations execution
• Communicates objectives and initiatives to divisional partners, both at headquarters and in the field, for feedback and adoption
• Communicates a consistent cadence of information to senior leadership highlighting operational performance
• Defines standardized performance reports and develops key metrics that help guide employees to consistent operational practices

NOTE: This position is based at the CSC-Willis Tower, located in Chicago, IL. and considered as a hybrid work-schedule working on a 3-days in office schedule, however, that may evolve with the needs of the company.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

• Bachelors degree or 4 years of relevant work experience
• 4+ years of related experience
• Project management experience framework
• Strategic planning and decision making
• Ability to work with cross functional groups- strong relationship building skills
• Solid understanding of airport and network operation
• Proficient in the use of Microsoft Office products (Excel, Word, Power Point) and at least one database management system
• Strong interpersonal, verbal and presentation skills
• Highly organized, and the ability to multi-task complicated priorities
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification

• Masters degree
• Bachelor’s degree with an emphasis on airline management, aviation or industrial engineering
• Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• Experience with process/system mapping and analysis

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.