Company Alaska Airlines
The Team
Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.
Role Summary
The Manager, Quality Assurance is responsible for executing on the strategy for quality assurance programs for Alaska Airlines and Horizon Air’s four main operating divisions: Flight Ops, Dispatch, Inflight, Maintenance and Airports. As a people leader, the Manager, QA leads and establishes priorities for the team to understand processes, identify and audit process risks, assess operational performance and compliance, monitor emerging risks, and maintain rigorous standards of audit methodology.
Key Duties
Manage multiple audits/auditors simultaneously while using effective time management to stay within time/budget constraints and maintaining quality standards to generate a high level of auditee satisfaction.
Assess team and auditor developmental needs while identifying training solutions to develop auditors that are fact finders, risk-focused, willing to seek solutions, and unwavering in matters of compliance and safety.
Communicate effectively with all levels of the organization, particularly senior leadership.
Partner with management to develop risk-based tools and techniques to strengthen operational programs, processes, and controls.
Review auditor work to ensure audits are comprehensive, audit findings have sufficient evidence, auditors have identified the root cause, and clear audit findings with senior leadership.
Prepare formal written reports, backed by adequate evidence, to support audit conclusions on the adequacy and effectiveness of internal control systems.
Evaluate the corrective actions taken by management to ensure findings are effectively addressed and resolved and oversee tracking, assessment, and resolution of corrective actions by auditors within audit database.
Participate in QA risk assessment, evaluates coverage levels, and recommends annual audit plan(s).
Support the Data Analysis Group (DAG) and the Safety Review Board (SRB) by presenting summaries of audit results, root cause analysis, and trend identification.
Perform special analyses and reviews, including system implementations and/or safety and compliance investigations.
Models a participatory and team-oriented leadership style, while still effecting change.
Works with direct/indirect to maintain a culture of continuous improvement by developing and implementing audit process improvement tools and techniques.
Promotes a high-performance culture by cultivating and motivating direct/indirect reports through coaching, mentoring, and by providing regular and meaningful feedback.
Identifies and provides career development opportunities through developmental assignments and formal/informal training.
Job-Specific Experience, Education & Skills
Required
5 years of experience in business or operational process auditing, or equivalent in operational leadership.
2 years of leadership experience.
Bachelor’s degree, with a focus in a discipline related to this role, or an additional two years of relevant training/experience in lieu of this degree.
Strong analytical skills, process-driven, and a strong safety advocate.
Excellent communication (e.g., verbal, written, and listening) and interpersonal skills.
Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
High school diploma or equivalent.
Minimum age of 18.
Must be authorized to work in the U.S.
Preferred
Proven ability to quickly understand complex processes, effectively scope assessments, and lead high energy, success-oriented teams.
Detail oriented and highly organized, with ability to multi-task and work independently with limited guidance in a fast-paced environment.
Aviation, safety program management or Safety Management Systems (SMS) experience.
Auditor certification or training (e.g., Certified Professional Accountant (CPA), Certified Quality Auditor (CQA), Certified Internal Auditor (CIA), ISO Quality Auditor.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
Strong communication (e.g., verbal, written, presentation) and interpersonal skills, with the ability to create collaborative relationships.
Proven ability to lead with, engage, and establish credibility with business partners at all levels.
Ability to develop and lead a team forward in their individual development.
Salary Range
$108,200 - $167,800 / year
Salary Details
Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.
Total Rewards
Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
Free stand-by travel privileges on Alaska Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Quarterly and annual bonus plans
Generous holiday and paid time off
For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.
FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Requisition Type Management
Apply by 7:00 PM Pacific Time on 4/5/2024
Location Seattle
Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
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Job Locations USA-WA-Seattle
Requisition ID 2024-12079
Category Corporate & Operations
Workplace Type Onsite
