Program Manager -LEAP (Customer, Large Program)

As a Program Manager you are responsible for establishing, monitoring and achieving strategic, operational and financial objectives of a specific customer program(s) within the business unit. The program manager fosters positive customer relationships while coordinating with the rest of the Business Unit to drive service excellence, and continually evolve our processes and tools to create more value for both the customer and StandardAero.

What you will do:

• Customer Relationship Management: Acts as the primary steward of the customer’s relationship, including all communications, reviews, and voice of the customer channels and execution of such, as well as using this information to cultivate customer loyalty and improve StandardAero’s overall service offering
• Contract Execution: Works closely with the commercial solutions team to manage amendments or coordinate renewal of customer agreements and programs.
• Strategic Ownership: Developing, maintaining, and executing customer success and program strategy to ensure the success of the overall program, which may include (but not limited to): material and sourcing strategy, financial performance optimization, customer solutions development, etc.
• Customer Data Management: Collecting, maintaining, interpreting and analyzing customer data and converting them into requirements, forecasts, or recommendations for the customer or the operations (e.g., Customer fleet, spares, removal rhythms, pools, etc.)
• Program Analysis: Provide consultative support to the customer, working with operations and engineering in finding opportunity for improving customer’s overall maintenance program, (e.g., identifying risks, optimizing work scopes, etc.)
• Transactional Effectiveness: Working closely with finance in ensuring the program’s accuracy from accounting perspective, as well as ensuring that cost drivers and risks are identified, quantified and actioned.
• Driving Revenue and Profitability: Monitoring Program KPIs to track performance versus planned, identifying any potential opportunities for improved margins or revenue growth.
• Stakeholder Management: Monitoring and maintaining program KPIs and reporting and communicating to both internal leadership teams and the customer in a regular cadence 
• Coordinating/supporting services: required for the engine MRO event if needed (e.g., logistics, rentals, field service work, component repairs, consignment inventory, etc.)
• Coordinating commercial activities: to ensure satisfactory execution of the MRO event (e.g., contract flow down, translating customer requirements, work scope definition, etc.)
• Coordinating and validating fulfillment of technical requirements: regarding the MRO event (e.g., customer/commercial and airworthiness reports, technical documentation, etc.)
• Prepares and present customer estimates and invoices, managing customer expectations with respect to costs and resolving any issues as they arise
• Maintains data in the internal applications/ systems (e.g., ERP (SA Menu), Customer Relationship Management (CRM) or SalesForce.com (SFDC) database, etc.)
• Responsible for observing and reporting any issues or concerns in support of the company-wide quality, environmental and Safety Management System [SMS] policies.
• Measures relevant KPIs, and drives continuous improvement. 
• Carries out additional projects as assigned.

Education Requirements:

• Post-secondary degree or diploma in business, engineering preferred; or equivalent combination of experience and education.
• 6+ years of Aerospace or Aviation experience - in aircraft maintenance, repair and overhaul or managing fleet or maintenance programs in airlines or leasing business.
• 3+ years experience working in a combination of technical, commercial or customer facing role in aerospace or aviation (can be within the 6 years noted below).

Position Requirements:

• Demonstrated leadership skills and strategic thinking in managing complex, multi-stakeholder programs.
• Strong communication skills, both written and oral, demonstrated proficiency in developing presentations and reports with professionalism and attention to detail.
• Strong interpersonal and teamwork skills – demonstrates patience, tact and empathy when working with others; values participation and feedback; uses collaborative approach.
• Demonstrates proactiveness, self-motivated and desire for life-long learning.
• Strong combination of technical, analytical and financial skillset, as demonstrated in ability to create financial analysis and models to create business cases, evaluate potential customer solutions or operational improvements to deliver more customer or business value.
• Understands the LEAP Engine OEM and customer-specific maintenance requirements.
• Specific experience in MRO or aviation maintenance (aircraft, engines, components, etc.) environment in a customer facing role preferred.
• Demonstrated ability to interpret technical data and translate them into business models or in creating quotes, pricing, or scenario analysis.

Benefits that make life better:

• Comprehensive Healthcare
• 401(k) with 100 company match; up to 5 vested.
• Paid Time Off starting on day one
• Bonus opportunities
• Health- & Dependent Care Flexible Spending Accounts
• Short- & Long-Term Disability
• Life & AD&D Insurance
• Learning & Training opportunities

Raising the Standard of Excellence since 1911

With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

Inclusivity Is Our Standard

StandardAero offers equal employment opportunities for all. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.