We are recruiting exclusively for Thales UK for require a Quality Assurance Manager at their Templecombe site.
working with the project team the successful candidate will be required onsite three days per week. The opportunity has been deemed OUTSIDE IR35
Our Opportunity:
• Reporting to the Domain Quality Manager, this role provides Quality Assurance (QA) to assigned projects, bids and products, delivering cost effective, efficient solutions to meet Customer / partner requirements and Thales business objectives.
• Liaising with associated disciplines, functions and Subject Matter Experts (SMEs), key activities include: QA planning and surveillance, internal/external auditing to national standards, attendance at project meetings, reviews and events, Customer liaison and Supplier / Partner surveillance and the provision of QA expertise and advice.
• The role may cover operational (manufacturing), software, hardware and systems engineering QA activities and include root cause analysis, defect analysis, process improvement, preventative action and process management activities.
• This role may include occasional working at other Thales sites in the UK and abroad and also work off-site at Customer or Supplier establishments.
What the role has to offer:
Project & Business related tasks
• Plan and Implement Quality Assurance on assigned Projects in accordance with Company Reference system, Contract and applicable Regulatory Requirements.
• Act as QA source of knowledge within the team with relevant experience of sector specific and industry standards.
• Generate monthly QA Advices for allocated Project and Bid Reviews in accordance with the Guidance provided and Reference system
• Lead project QA activities to ensure that Quality tasks are carried out in accordance with agreed Work Packages.
• Plan and perform project audits and surveillance activities in accordance with the Project Quality Plans and audit strategy.
• Effective generation, assurance and management of non-conformances, with realistic stage target dates and actions agreed with NCR owners. Timely raising of Alerts when appropriate with escalation, as required, in order to reduce risks to the business.
• Facilitate professional QA advice/guidance to company staff, suppliers and subcontractors.
• Act as the customer’s representative inside the project or bid team and look to maximize customer satisfaction and support any actions required as a result of a complaint (formal or otherwise) or performance deficiency.
• Support Customer Surveys and work with functions to establish any necessary improvements plans, resulting from customer feedback.
• Facilitate customer complaints to closure with projects.
• Assist team leaders to train, develop, coach, induct and share knowledge with new starters and assist in the development of existing staff.
• Perform analysis of Quality related metrics and initiate improvements as applicable.
• Identify trends, issues, and opportunities associated with processes and/or products that may impact on the business.
• Contribute & enhance the developing knowledge base within Quality by engaging and building relationships with internal and external contacts.
• Participate in operational function’s Process Effectiveness Reviews to improve the efficiency and effectiveness of Company processes and develop maturity.
• Work with Discipline Maturity Leads to identify areas for improvement within the project/product/bid and facilitate improvement activity.
Common related tasks
• To support and contribute to the decision making process of the Quality team in support of the overall business objectives.
• To increase “customer” satisfaction in the provision of quality services. To facilitate an ever increasing uptake of best practice throughout the business.
• To be responsible for the effective implementation of the Quality processes.
• To support the continuous improvement of the Quality processes.
• To support any Quality Transformation plans, maturity assessments and associated improvement.
• To assist in formulating budgets, plans, programmes and targets for the area of responsibility.
• To operate in a constructive and co-operative manner with the key relationships noted above and to maintain Thales’s Key Values.
• To maintain an ethical approach to business in line with the Thales Ethics Policy
About you:
• Good communicator with strong influencing and persuasion skills
• Quick learner, open minded and receptive to change
• Ability to facilitate when working with teams
• Willingness to challenge the status quo and improve on the standard
• Self-motivated
• Ready and willing to respond to a change in direction to keep things moving forward
• Team player with good self-awareness
• Strong disciplined approach to work
• An ability to interface well at all levels within the business, and with suppliers, partners and customers
• Ability to plan and organise workload to achieve deadlines in line with budgets
• Excellent decision and problem solving skills
• Ability to understand the wider business needs and consider appropriate strategies to drive towards business goals
• 5 years+ experience of working within a quality environment in industry
• Detailed knowledge of current quality and related working practices and standards.
• Qualified auditor or similar experience.
What We Can Offer
We’re committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you’ll have a myriad of opportunities within our diverse, global organisation.
Flexibility
Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.
If you are interested in this role, we would encourage you to have informal chat with the assigned recruiter.
Thales is an equal opportunities employer and diversity and inclusion are integral to the success of Thales.