Regional Manager Station Operations Latin America

Provide direction and leadership to the managers and personnel in their assigned stations on a day-to-day basis to meet the corporate objectives and metrics. Monitors and communicates with all stations to ensure all customers, vendors, ground handlers, and company personnel meet or exceed all company polices or procedures. Main point of contact for CEIV Pharma, ensures that the Company has current CEIV certificate as well as ensuring that all personnel involved with pharma handling are qualified as required by IATA. Serve the company by providing direction and leadership to the station personnel in the region to meet the corporate objectives and metrics. Monitor and communicate with all stations in the region to ensure all customers, vendors, ground handlers, and company personnel meet or exceed all company policies or procedures. To lead on and support Ground Operations in executing the corporate strategy and various initiatives relating to station operations and ground services. To drive operational excellence and service delivery by partnering with regional stakeholders to provide clarity, guidance and support on the set performance targets and established matrix. To serve as an extension of HDQ in the region and in support of the departmental and corporate strategy. This role has a responsibility to contribute to the company’s safety policy and vision.

Safety and Regulatory Compliance

• Be accountable for the performance of the region related to safety and security
• Conform to the required safety and security standards, meet all company, local, international aviation, authority and legal requirements
• Oversee all safety issues in the region relating to station operations, specifically but not limited to handling of dangerous goods, ground operations, including aircraft ramp and warehouse activities, and those activities in support of our flight operations
• Partner with the Station Manager to oversee each station’s Emergency Response Plan (SERP)
• Champion the focus on operational safety and security across the various types of operations
• Serve as a liaison with the local Civil Aviation Authority and represent the company’s interests
• Ensure that Atlas Air has current CEIV certificate after successful completion of the Audits for HDQ and stations that will be certified as CEIV stations.
• Support all activities in the future for CEIV re-certification.
• Ensure that all personnel involved in Pharma Handling are qualified as required by IATA and as mentioned in the Atlas Pharma guide, nominate a back-up person for the CEIV program

Port Level

• Liaise closely with all port, regional and corporate stakeholders to ensure strong communication is maintained and focus areas are aligned
• Anticipate and identify future service and manpower needs, standardise and implement procedures, recommend and conduct training of cargo team members and suppliers
• Ensure that new customers receive assistance and support of flight activity
• Refine local service and standards to streamline procedures to support core and specialised products
• Maintain Standard Operating Procedures and training records for the port and suppliers
• Liaise with various airport authorities, local and government agencies as required
• Assist management with local Station Emergency Response Plan and business continuity activities when required
• Coordinate regular meetings with service vendors to review performances and update new policies
• Participate in meetings with internal and external departments and entities as required
• Serve as the local representative for all contracted vendors and regulatory bodies as requested
• Participate in audits including pre-assessments for new stations or a changeover of Ground Handling Agents
• Any other reasonable task as requested including claims and administrative
• Mentor and support the learning and development of the local Station Manager in Miami

Financial Management

• Monitors regional and station contracts to ensure vendors are complying with contract provisions and service level agreements.
• Provide oversight and management of station budgets to ensure the station’s actual costs do not exceed the forecast
• Reviews monthly financial reports to ensure all company travel is conducted in compliance with company guidelines and ensures controls are in place to process expensed items according to company policy
• Create an environment of fiscal responsibility, encouraging managers to keep costs at a minimum, and foster an environment of continuous process improvement with the goal of providing the highest level of service for the lowest cost

People Development and Performance Management

• Lead, support and encourage own team to achieve success
• Build a strong and motivated team, ensuring the right organizational structure and the right people are in place to foster positive team spirit and facilitate teamwork
• Supervise and mentor direct reports, encouraging effective collaboration
• Demonstrate leadership and lead by example in accordance with our core values
• Develop employees with high potential and identify learning opportunities to ensure appropriate training and development
• Maintain active and ongoing dialogue in relation to employee goals and individual performance
• Actively engage with employees to enhance communication and their understanding of department goals
• Enhance the employee experience in line with the role level and the internal brand promise
• Provides leadership, mentoring and development of career paths for key management personnel and makes recommendations to the Senior Director of Station Operations.
• Establish effective controls and procedures to drive individual accountability at the station manager level.
• Control and monitor their assigned stations budgets and expenses to ensure they operate within their planned budget and meet their financial goals.

• Minimum 7 years of extensive airline operational experience required
• Experience in all B747 cargo operations.
• Experienced and knowledgeable in all phases of airline operations, with heavy focus on cargo operations including ACMI, Scheduled Service and Charter operations, express operations, commercial and military.

Skills:

• Multilingual in English, Spanish and Portuguese preferred
• Bachelor Degree or above
• At least 10 years of extensive airline operational experience involving large stations or regional concepts
• Experience in all B747 operations preferred, experience across various aviation operations areas accepted
• Experienced and knowledgeable in all phases of airline operations, including ACMI, scheduled services and Charter operation, commercial and military, passenger and cargo
• Ability to organize and perform multiple assignments in a high stress environment
• Ability to interact, communicate and maintain relationship with clients, vendors, customers in all levels of management
• Proven ability to lead and manage the activities of a diverse and large workforce
• Skilled problem solver with superior leadership qualities
• Possess excellent communication, management, and decision making skills
• Proven negotiation skills
• Ability to work in multi-cultural environment

Salary Range: $91,000- $123,000

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

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