Senior Staff Representative - Quality Assurance Audit, Regulatory Compliance and FAA Liaison

There’s never been a more exciting time to join United Airlines. We’re on a path toward becoming the best airline in aviation history. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations worldwide with millions of customers and thousands of employees, we have an outstanding responsibility to uplift and provide opportunities where we work, live, and fly. We can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire great people across every area of the airline. Our careers include a competitive benefits package sought to keep you happy, balanced, and well-traveled. From employee-run "Business Resource Group" communities to elite benefits like parental leave and 401k and privileges like space-available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

The salary for this position is $80,775- $118,470, depending on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule. Salary and benefits information is being included in this job posting in accordance with local state laws.

Bonus Eligible: Yes

Job Posting End Date: 02/25/2024

(internal note: range is based on min to max salary range provided by compensation team)

Technical Operations include the maintenance and overhaul of our aircraft. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams, and more.

A Senior Staff Representative- Quality Assurance Audit, Regulatory Compliance, and FAA Liaison will have responsibility for research and collection of information for the Federal Aviation Administration (FAA) Voluntary Disclosure Reporting Program (VDRP), Letters of Investigation (LOI) and any other FAA or company issues. Communication with all levels of the FAA and company management, from the Vice President down, will be required daily. The auditor must be able to coordinate multidivisional corrective actions and follow-up to ensure completion.

• Administers the program for the processing of FAA Letters of Investigation and Voluntary Self-Disclosures
• Acts as an internal consultant regarding quality assurance issues, policies, and regulatory requirements within and across organizations as appropriate
• Coordination and execution of company-committed corrective action items made to the FAA in response to regulatory findings

• Undergraduate degree in technical, safety, or aviation-related field or equivalent level of work experience
• FAA Airframe and/or Powerplant Certificate or equivalent aircraft maintenance/inspection and quality assurance experience
• Strong interpersonal, verbal, written, and presentation skills
• Proven understanding of pertinent Code of Federal Regulations and Company Manuals / Requirements
• Digital literacy to include Microsoft Office Applications and demonstrated experience with the ability to learn Company / Department IT Platforms
• Experience interacting with the FAA both verbally and in written correspondence.
• 5-7 years of demonstrated significant achievements in aircraft maintenance, inspection, engineering, and QA areas, with tried superior leadership capabilities
• Consistently achieved technical excellence in the understanding and implementation of aircraft maintenance surveillance and analysis programs
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is a crucial function of the position.
• Willing and able to travel up to 25 domestically and internationally.

• Master’s/Bachelors degree is strongly preferred
• Completion of certified programs in the quality assurance field
• Professional certification in quality or safety
• Extensive and validated experience in quality assurance auditing and risk assessment skills

United Airlines is an equal-opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and another protected status as the need arises by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions. Please get in touch with JobAccommodationsunited.com to request an accommodation.

United offers all its airport employees and aircraft technicians based at SFO Airport free medical coverage. This includes medical coverage for employees and their qualified family members, such as spouses, domestic partners, and children, at no cost. Coverage is in a gold-level, high-quality medical plan. Employees also have access to dental coverage, for which United pays 80 of the price! In addition to medical and dental coverage, United also provides life and accident insurance. Employees can enroll in additional coverages such as vision coverage, long-term disability, critical illness, and hospital insurance.


“United will consider applicants with criminal histories consistent with Fair Chance Ordinance.”