Supervisor - Airport Operations

There’s never been a more exciting time to join United Airlines. We’re on a path toward becoming the best airline in aviation history. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations worldwide with millions of customers and thousands of employees, we have an outstanding responsibility to uplift and provide opportunities where we work, live, and fly. We can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package to keep you happy, healthy, and well-traveled. United is an outstanding workplace, from employee-run "Business Resource Group" communities to extraordinary benefits like parental leave, 401k, and privileges like space-available travel. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team to keep things running in tip-top shape! From the outstanding service at the check-in counter to the departure gate, and even behind the scenes, ensuring your checked bags arrive with you, our Airport Operations team keeps operations at our airports running efficiently daily.

In the role of Airport Operations Supervisor, the individual will play a pivotal part in the smooth operation of airport facilities, being responsible for all aspects of front-line employees and ensuring operational excellence. Responsibilities include providing leadership and mentorship to employees and serving as a knowledgeable resource on safety, service, and procedures. The Supervisor will focus on nurturing the skills of front-line staff to deliver consistent, high-quality customer service in alignment with company standards. Additionally, the role involves maintaining operational consistency, reviewing performance metrics with employees, and encouraging their dedication to company guidelines and union agreements. Supporting continuous improvement initiatives and supervising team performance to meet daily operational objectives are also key responsibilities. The selected individual will investigate performance, safety incidents, and customer complaints to ensure compliance with regulations and company policies. Collaboration with vendor supervisors to address shared goals and participation in collateral projects are integral to the responsibilities.

United values diverse experiences and perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications makes for a stronger candidate, we encourage applicants who may not feel they check ALL those boxes. We always seek individuals who will bring something new to the table!

• High School Diploma, GED, or education equivalent
• Strong sense of ownership, understanding of operations, and how to translate knowledge to business goals.
• Continuous improvement, customer-focused, conflict resolution, accountability, collaboration, engagement/motivation.
• Safety orientation, Decision-making with an ability to lead, Planning/multi-tasking
• Strong written and oral communication skills
• Proficient in IT systems and standard software appropriate to workgroup
• Experience leading and influencing a team and customer service experience
• Must be flexible and willing to work any shift in a 24/hour/7 day week operation, including weekends, nights, and holidays
• Must possess a valid state-issued driver’s license and acceptable driving record
• Must NOT have lived outside of the United States in the past three years for any period longer than six months, except military duty or government-approved exceptions
• Must be legally authorized to work in the U.S.A. for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is a crucial function of the position

• Bachelors Degree or relevant job experience will be equally considered.
• Digital literacy, including Microsoft Office (Outlook, Word, Excel)
• Experience leading Union personnel a plus
• Experience working in Airport Operations, including Customer Service and Ramp Service

United Airlines is an equal-opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions. Please get in touch with JobAccommodationsunited.com to request accommodation.