Supervisor - Hub Business Partners

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and thousands of employees, we have an outstanding responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package sought at keeping you happy, balanced and well-traveled. From employee-run "Business Resource Group" communities to elite benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

The salary for this position is $66,560.00 - $87,560.00 dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule.

At United, we offer a competitive compensation package, with benefits including: medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.

United offers all its airport employees based at SFO Airport free medical coverage. This includes medical coverage for employees and their qualified families’ members such as spouses, domestic partners, and children at no cost. Coverage is in a gold level, high quality medical plan. Employees also have access to dental coverage where United pays 80 of the cost! In addition to medical and dental coverage, United also provides life and accident insurance and employees can enroll in additional coverages such as vision coverage, long-term disability, critical illness, and hospital insurance.

Key responsibilities

A Hub Vendor Supervisor- is responsible for leading all aspects of vendor operations at assigned hub station. Supports the day-to-day relationships with vendors; interacts with vendors on operational issues and local integration. Outsourced areas of focus include: Cabin Appearance, Janitorial, Fueling, Passenger Services, and any additional outsourced services as directed. Responsible for coordinating station operations vendor performance; SOP compliance; regulatory compliance, and adherence to/administration of Service Level Agreements.

• Collaborates with cross-divisional leadership in definition of and resolution to vendor related problems/issues
• Communicates regarding station specific and system motivated changes including, but not limited to, flight schedules, seasonal planning, volume forecasts, SOP updates
• Oversees Vendor Operational Safety programs and initiatives to align with DOT, FAA, and corporate regulations
• Supervises and Provides station subject matter expertise in outsourced lines of service including Cabin Appearance, Janitorial, Fueling, Passenger Services, and any additional outsourced services as directed
• Is responsible for the administration of vendor operational performance and adherence with United and governmental requirement
• Performs local reconciliation process and makes sure it’s in compliance and coordinated for accurate payment of invoices in accordance with contract elements
• Participates in development and implementation of procedures crafted to reduce costs or improve service quality provided by service partners
• Serves as key stakeholder for any station supplier transformations
• Supervises vendor performance within station and responsible for presenting to station leadership and Vendor Planning. May also oversee tool rooms
• Participates in regularly scheduled performance reviews with suppliers to review performance against goals and Service Level Agreements (SLA)
• Responsible for reviewing customer and reliability metrics, setting locally required goals and developing a foundation for ensuring operational success
• Supervises Vendor Operational Safety programs and initiatives to stay in sync with DOT, FAA, and corporate regulations and provides aircraft damage and employee injury investigation support
• Responsible for ensuring suppliers are compliant with all required training requirements

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications)

• High school diploma/GED or education equivalent
• Minimum of two years of experience in Airport Operations or related background
• Experience in project management initiatives and working cross divisionally
• Previous experience in a leadership role such as a team lead, service director or supervisor position
• Strong communication skills (verbal and written)
• Performance management, problem solving, decision making and innovation are key abilities
• Microsoft Office – (Excel, Word, Power Point)
• Must possess a valid state-issued driver’s license, and acceptable driving record
• Must be flexible and willing to work any shift in a 24/hour/7 day a week operation including weekends, nights, and holidays
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is a crucial function of the position
• United will consider applicants with criminal histories consistent with the Fair Chance Ordinance

What will help you propel from the pack (Preferred Qualifications)

• Bachelor’s degree and/or 4 years of relevant work experience
• Digital literacy including Microsoft Office (Outlook, Word, Excel)
• Experience leading Business Partners
• Experience working in Airport Operations, including Customer Service, Ramp Service, Stations Operations Center or Business Office

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.