Cabin Safety and Service Coordinator

Who we are:

Chartright Air Group is an innovator within the Canadian aviation industry, offering bespoke private jet charter, turn-key aircraft management, aircraft maintenance and FBO services.  Our commitment to safety, customer service, and operational excellence has established us as the leading provider of private jet service in Canada. 

Our team of enthusiastic aviation professionals are encouraged to exceed expectations and introduce changes that bring about improvements to how we get work done and deliver customer experience.  For over 35 years, weve flourished in this dynamic and exciting industry which is fueled by customer loyalty, exceptional talent, and our cornerstone values of being customer-driven, safe, respectful, and transparent.

Why Chartright:

• Make a difference and directly shape the trajectory of a rapidly expanding company in an exciting industry!
• You will become an integral part of a high-caliber and people-focused team, driven by a shared commitment to providing exceptional customer service. 
• Help steer our continued transformation and growth, utilizing your unique talents to drive tangible results and improvements.
• Enjoy unparalleled opportunities for personal and professional advancement.
• Competitive compensation package, with 100 company-paid extended health and dental coverage.
• Secure your future with our generous RRSP/DPSP matching program.

What you will do:

• Contribute to the creation and delivery of exceptional cabins safety and services for our owner clients and their aircraft through the following:
• Support the onboarding of new Chartright managed aircraft by attending new client owner meetings, procuring desired amenities and stocking of aircraft upon delivery.
• Coordinate customer initiatives such as menu renewals, holiday gifts, client cards and gift baskets.
• Conduct research as required to support procuring of products to meet clients’ needs. 
• Plan and maintain aircraft commissary stock and ensure the stock rooms are organized.
• Provide administrative support including keeping commissary records and bookkeeping as well as auditing and submitting expenses  (ie. catering)
• Research vendor pricing and procurement of special request items
• Audit aircraft to ensure they are appropriately stocked and ready to fly.
• Travel to other locations on occasion to support commissary audits and requirements.
• Ensure aircraft supplies (linens, glassware, cutlery etc.) are organized and accounted for. 
• Assist with inspection of aircraft post grooming to ensure high standards and correction of identified deficiencies. 
• Collaborate with internal colleagues and stakeholders (i.e. Sales, Flight Operations and Pilots) to ensure duties and customer service are delivered to high and timely standards.
• Operate client trips as a qualified Additional Crew Member (ACM) and/or Persons Assigned on Board Duties (PAOBD) up to 5 days per month (15 to 25 of travel).
• Maintain ACM/PAOBD qualifications (training will be provided for both certifications).
• Assist with maintenance of safety and operations training for cabin crew members.
• Support the maintenance and validation of training records, materials and presentations for compliance. 

What you bring:

• Minimum High School Diploma required; College diploma or University degree is an asset.
• Minimum 2 years of aviation experience, in a “high touch” client role; will consider equivalent combination of education and experience.
• Solid customer service skills – presentation, diplomacy, personable, solutions focused.
• Excellent communication skills including verbal, written and interpersonal.   
• Ability to take initiative, multi-task & work well under pressure. 
• Excellent organizational skills with solid attention to detail. 
• Demonstrated commitment to completion of tasks on a timely basis. 
• Strong MS Office skills specifically Word and Excel.
• Solid basic math skills to support administrative requirements.
• Ability to hold a RAIC.
• Access to own car with a valid Driver License.
• Ability to lift up to 30 LBS from floor to shoulder level.

Hours of Work:  

• Office environment from 9AM to 5PM
• Occasional flying duties (travel requirement from 15 to 25) which require standing, moving, lifting, etc., for anywhere from 3 to 8 hours.
• Ability to travel to base locations (YYZ, YKF, YLS), with occasional travel to other locations depending on assigned flights. 

Join us and lets shape the future of aviation together!

All vacancies are posted internally to contribute to a fair and equitable process; all qualified employees are invited to apply through the internal ADP HR Portal. (Some exceptions apply with Human Resources approval.)

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated. We welcome all applicants and encourage individuals who identify with any of the protected grounds under the human rights legislation to apply to any open role.

We are committed to fair and equitable hiring practices; our hiring and selection process is conducted in accordance with all employment legislation and the Human Rights Code of Canada. If you require accommodation during the hiring and selection process, please advise the recruiter or contact HRchartright.com.

We thank all who apply however only those who meet the qualifications will be contacted.