ZR
A successful Charter Sales & Client Services team member will have a comprehensive working knowledge of the aviation industry. The position calls for extensive interaction with wholesale brokers, and various industry vendors. Candidate must be able to work independently as well as a part of the team with a high level of professionalism, little guidance, and with the client’s best interests at the forefront of every decision. Initiative, good judgement, and work ethic are the most important characteristics you must possess.
Essential Job Tasks:
- Manages the complete client experience from the first phone call to post-flight follow-up.
- Responsible for managing inbound leads
- Responsible for meeting and exceeding department specific key performance indicators and quotas centered around productivity and revenue
- Quotes: Inventory management, negotiation, and presenting product solutions
- Closes: Overcomes obstacles/objections and leads our clients to the right solution
- Books: Coordinates with flight operations for efficient and strategic scheduling
- Services: Manages travel logistics, communication, and touchpoints to ensure an elevated experience is provided every single time
- Maintains company, industry and competitive knowledge and awareness
- Strives to innovate processes and the industry so we never become stagnant.
- Enthusiastically accepts additional projects and meets designated deadlines
- Other duties as assigned. This list is not meant to be exhaustive and additional duties may be assigned by Management or Senior Leadership
Experience & Qualifications
The most successful candidate in the position will meet most, if not all, of the following criteria.
- At least two years of experience in sales or account management; preferably in aviation or luxury products
- Knowledge of the geography of North America and airport codes
- Solution oriented – presents a problem with a suggested solution.
- Demonstrates strong leadership skills through taking accountability and ownership
- Proven to work effectively in a team environment or independently
- Detail obsessed with a proven ability to prioritize multiple objectives in a changing environment
- The ability to communicate effectively verbally and in writing
- Must work well under pressure and be able to multitask
- Be willing to work during off-hours, weekends and holidays
- Proficient in Microsoft Office, Demonstrate broad knowledge of the functional area. Exercise independent judgment
- Must be authorized to work in the United States of America
