Inside Sales Coordinator
Barnes Aerospace •
Peabody, Massachusetts, United States
Position Type: Permanent
Job Description:
Core Responsibilities:
- Interacting with customers, providing information in answer to inquiries about products, accounts and service.
- Perform collection, interpretation and recording of customer supplied data in accordance with companys guidelines and standards.
- Perform data validation and storage of various project files.
- Review project documents and make necessary revisions.
- Quoting through ERP and customer data management in Salesforce.
- Sort and organize the data while maintaining electronic files of project records.
- Handling and resolving customer complaints, or special orders via email or phone.
- Receiving and processing orders, providing information concerning changes, pricing and shipping.
- Coordinates production of printed materials per customer requirements, such as drawings, bill of materials and spare parts lists.
- Communicates with customers throughout the production process to keep them informed of status of job, to solicit and resolve inquiries and complaints and to obtain customer approvals.
- Determines materials needed for job to ensure orders go into production.
- Other related duties and projects as assigned.
- Provide data management updates in all internal and external meetings as required.
- Analyze data for quality improvement purposes.
- Ensure data management procedures comply with standard company policies.
- Light usage of Solidworks 3D CAD software for file translation, changing file type, and running generic tools
Qualifications:
- 2-3 years of related customer service experience.
- The ability to remain calm under pressure and maintain records in a timely and accurate manner.
- Good decision making, communication and computer skills (ERP familiarity and MS Office Suite).
- Sound practical judgment of priorities. Detail oriented and excellent organizational skills.
Education Requirements:
- High School Diploma required; Associates Degree preferred
Job Ident #:
INSID004482
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