Crew Controller
About Brussels Airlines
Brussels Airlines is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.
Purpose of the position
As a Crew Controller, your role is crucial in managing changing crew compositions and ensuring efficient flight operations. By effectively managing published rosters, and proactively addressing disruptions, you play a key role in maintaining operational efficiency and a positive crew experience.
Main tasks and responsibilities
1. Thorough Operational Control Centre Briefing:
• Provide a comprehensive briefing to the Operational Control Centre, highlighting ongoing crew issues, roster changes, or critical information.
• Highlight any potential challenges and proposed solutions to maintain operational efficiency.
2. Intermediary for Smooth Information Flow:
• Act as the intermediary between crews, flights, and all relevant departments to ensure a smooth flow of information regarding requests, swaps, sickness, technical problems, delays, extra flights, etc.
• Facilitate effective communication channels to address issues promptly.
3. Professional Roster Communication:
• Contact crew members professionally, conveying roster changes in a concise and objective manner.
4. Proactive Operation Monitoring:
• Proactively monitor the operation while minimizing the impact on crew roster.
• Ensure that all changes in the flight schedule or crew composition are addressed promptly, considering flight safety and cost efficiency.
• Implement solutions that maintain continuity in flight operations.
5. Hotel and Crew Transport Adaptation:
• Responsibly adapt hotel reservations when required, considering additional crew or technicians.
• Coordinate changes in crew transport arrangements, ensuring timely adjustments based on operational needs.
Profile
Mandatory Requirements:
• Education: Bachelors degree or equivalent through experience.
• Languages: Proficient in English, French, and Dutch.
• Technical Skills: Experienced in using daily Microsoft Office tools.
Desired Skills and Qualities:
• Analytical Skills: Ability to analyse complex schedules and foresee potential issues.
• Decision-Making: Make informed decisions to optimize crew resources and handle disruptions efficiently.
• Communication: Strong communication skills to coordinate with various departments and communicate changes to the crew effectively.
• Stress Management: Ability to handle the pressures of real-time coordination and disruption management.
• Flexibility: Able and willing to work in shifts and during weekends in the dynamic nature of the aviation industry and changing operational requirements.
Nice to Have:
• Crew Management System Experience:
• Familiarity with the usage of Crew Management Systems.
• Regulatory Knowledge:
• Good knowledge of EASA ORO FTL .
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