Training Controller - dnata Erbil
Emirates Airlines •
Erbil, Arbil Province, International
Position Type: Permanent
Job Description:
Job Accountabilities:
- Responsible for the health and safety duty of care at the workplace.
- Ensure to report any hazards, injuries, ill-health or near miss to your supervisor or employer.
- Cooperate with your employer when they require something to be done for health and safety at the workplace.
- Ensures that the training nominations by the departments are aligned with the criteria for training – pre-requisites, performance, business needs, etc...
- Provides accurate and timely communication with internal customers and vendors, in addition for the effective coordination for training support functions such as materials, venue bookings, equipment, transport etc.
- Liaises with relevant departments with regards to their training requirements, including helping to collate and document needs for specific areas of responsibility, and providing information on existing appropriate training solutions.
- Create, update, and amend training records on a timely basis so that the information is available to the concerned line departments to monitor training performance on a regular basis.
- Prepare and distribute the pre course study material when appropriate to ensure smooth running of the training programme and following up with the attendees or their line department for maximum attendance.
- Conduct, in liaison with line management, Training Needs Analysis, to measure training effectiveness and to ensure that service standards are met. This includes but not limited to records of safety incidents, customers complaints. Analyse the data and provide feedback to line management and recommend different approaches/new training programs for business improvement.
- Maintain, update, and track the validity of the training matrix and ensure that all the staff are current and notified well in advance before a course has expired.
- Follow company procedures related to safety and security.
- Report deviations from process, unsafe acts, faulty equipment, and damaged infrastructure.
- Managers, process owners, responsible for their respective function, lead the teams, ensure the team is competent, trained to perform activities as per job description.
- Provide and implement actions plans to drive improvements in collaboration with Quality and Safety Specialists.
- Reviews existing training programs: suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of clientele, the organization, or the industry.
- Ensures that training materials and programs are current, accurate, effective and align with the global training materials.
- Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry. Identifies problems and opportunities such as operational changes or industry developments that training could improve.
- Conducts or facilitates required and recommended training session.
- Collaborates with vendors and third-party training providers to arrange employee registration for and participation in outside training programs.
- Ensures that training milestones and goals are met while adhering to approved training budget.
- Performs other related duties as assigned.
- Oversees the daily activities of training associates.
- Conducts performance evaluations that are timely and constructive
Job Requirements:
Practical & technical knowledge:
- Bachelor’s degree in training, Education, Human Resource, or equivalent field.
- 4-6 years of experience in Airport Operations and 2-3 years in a related field
- A minimum of 2 years’ experience in training and development management (essential).
- Superb track record in developing and executing successful training programs.
- Proficient knowledge in Airport Operations
- Advanced IT and Computer Literacy Skills
Role specific qualifications or licenses:
- Train the Trainer
- IATA Training Management
Soft Skills, Communication & Influencing skills:
- MS Word and Excel
- Excellent written, verbal, and interpersonal communication skills.
- Good English communication
- Leadership
- Teamwork
- Problem Solving
- Initiative
- Motivation
- Work ethics
Job Ident #:
416263
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