This position is a hands-on technical role focused on administering and supporting systems spanning for our multi-site environment. They take ownership of support requests reported by our end users, client support team, and other business teams to resolve, escalate, or identify further action required to provide resolution. The ideal candidate will have experience with a wide range of technologies, operating systems, networking concepts and a desire to continuously improve upon that knowledge.

• Perform daily system monitoring, verifying the integrity and availability of all systems, including network, on-prem, & cloud.
• Define, prioritize, and resolve all support requests in an organized, efficient, and expedited fashion.
• Administration and monitoring of corporate and managed services cloud-based systems.
• Development, maintenance, and usage of automation scripts using Bash, PowerShell, etc.
• Assist with patch management in all production environments.
• Create and maintain IT configuration and knowledgebase documentation.
• Act as primary point of contact for outages and escalations and assign Incident Managers for emergent issues.
• Monitor ticket tracking system for newly assigned tasks.
• Monitor and report on all of Spirit networks, systems, and applications in a 24x7 World Class ITOC, while working expeditiously to limit impact to our customers and tracking the health of our SLAs.
• Handle routine operations requests such as adding new users, restarting services, blocking IP addresses.
• Implement and follow all policies and procedures for monitoring, testing product availability, how problems are identified and incident management.

• Bachelors degree or equivalent experience.
• 5-7 yearsexperience
• 3+ or more years information systems experience in Desktop support local and remote
• Strong troubleshooting skills and being able to diagnose issues efficiently and accurately
• Significant Microsoft Windows Operating System and Office applications and related applications experience
• Take part in the 24x7 weekly on call support phone rotation.
• Work a flexible schedule with additional hours when necessary to support IT projects or P2 tickets or higher
• Customer Focus: Identifying and responding to current and future client needs; providing Professional service excellence to internal and external clients. Good understanding of customer service skills as role is exposed to heavy customer interaction (team members).
• Communication: Listening to others and communicating in an effective manner that fosters open communication. Escalation issues when necessary prior to it becoming a fire.
• Producing updates and reports on all issues and activities to management.
• Providing business support / technical assistance to the company team members both local and remote in the use of Microsoft Office, Microsoft Outlook, VPN software and various proprietary applications.
• Planning and participating in implementation, migration, and preliminary troubleshooting of the PC/LAN environment.
• Configuring, installing, supporting, troubleshooting and repairing client workstations, printers, mobile devices, audio, video and office equipment. Coordinating support and requests with other support levels and vendors.
• Recognizing problem areas and suggesting pro-active solutions and complying with IT operational performance metrics and Service Level Agreements.
• Assisting other members of technical staff with installation and support issues when requested.
• Providing timely follow-up to users and management on all support issues by ensuring that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved
• Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. involves sitting most of the time but may involve walking or standing for brief periods of time.
• Must be present at the worksite 100 of the time.

At Spirit, we live “More Fly.” It’s not just about getting from point A to B—it’s about feeling fly while you’re at it. For our Team Members, it means thinking BIG, taking action, making connections, and having a blast while doing it. From the station to the cockpit, the cabin to the computer, every day is an adventure as we redefine travel.

Soar with us and enjoy travel perks that bring you closer to what matters. Join a team that empowers you to bring your full self to work, grow personally and professionally, and fuel the communities we serve. At Spirit Airlines, the sky isn’t the limit—it’s just the beginning!

Spirit Airlines is an Equal Employment Opportunity employer.  All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.