The Customer Service Agent is responsible for ensuring the highest level of customer service for our passengers by processing passenger check ins, processing baggage, and assisting with general inquiries.
Level: As per the UNIFOR Collective Agreement.
Pay Rate: Starting at $21.00 per hour as per the UNIFOR Collective Agreement or commensurate with experience. In addition to the Northern Living Allowance of $7.69 per hour.
Reporting to: Regional Manager, YZF
Duties and Responsibilities Interested candidates should be able to perform the following duties and responsibilities:
- Process passengers and baggage;
- Make reservations and compute fares;
- Disseminate information;
- Process baggage;
- Respond to travel agency inquiries
- Assist passengers with mobility and special needs;
- Issue tickets and process sales reports for deposit;
- Assemble, control, and transmit reservations and passenger data;
- Administer Interline and employee travel both business and pleasure;
- Maintain records as required;
- Process claims for damaged or missing baggage;
- Record flight arrival and departure times;
- Conduct radio communications with the aircraft;
- Provide load data;
- Assist the Cargo/Ramp Attendant if so required with the processing of carry-on baggage, placement of cones etc., would not be required to load plane;
- Provide Web support as required;
- Participate in IRROP response;
- Assist customers with escalations and complaints; and
- Complete other duties as assigned.
Skills and Qualifications Include, but not limited to, the following minimum skills and qualifications:
- High school diploma or equivalent related experience;
- Bilingual in English/French or English/Inuktitut is considered an asset;
- Must possess strong communication and interpersonal skills;
- Proven customer service skills;
- Works well in a team environment;
- Must be adept at handling multiple tasks, and prioritizing duties;
- Willing to assist in all areas of passenger services;
- Willing to work irregular hours of operation and shift work; and
- Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.
Closing Date: March 26th, 2025.
Please note: relocation assistance is not available for this position.
EXPERIENCE:
1 year(s):
Customer service experience.