The Customer Service Agent is responsible for ensuring the highest level of customer service for our passengers by processing passenger checking in, processing baggage, and their general inquiries.
Level: As per the UNIFOR Collective Agreement.
Pay Rate: Starting at $21.00 per hour as per the UNIFOR Collective Agreement or commensurate with experience. In addition to the Northern Living Allowance.
Reporting to: Manager, Customer Service
Duties and Responsibilities Interested candidates should be able to perform the following duties and responsibilities:
- Process passengers and baggage;
- Make reservations and compute fares;
- Disseminate information;
- Assist passengers with mobility and special needs;
- Issue tickets and process sales reports for deposit;
- Assemble, control, and transmit reservations and passenger data;
- Administer Interline and employee travel both business and pleasure;
- Maintain records as required;
- Process claims for damaged or missing baggage;
- Record flight arrival and departure times;
- Conduct radio communications with the aircraft; and
- Other duties as assigned.
Skills and Qualifications Include, but not limited to, the following minimum skills and qualifications:
- High school diploma or equivalent related experience;
- 1 year of customer service experience;
- Possess a working knowledge of Sabre System;
- Bilingual in English/French or English/Inuktitut is considered an asset;
- Possess a knowledge of passenger check-in and baggage handling;
- Must be familiar with all aspects of paperwork/documentation for all passenger service functions;
- Must possess strong communication and interpersonal skills;
- Proven customer service skills;
- Works well in a team environment;
- Experience in handling passengers with mobility needs;
- Must be adept at handling multiple tasks, and prioritizing duties;
- Willing to assist in all areas of passenger services;
- Willing to work irregular hours of operation and shift work; and
- Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.
Please note: Relocation assistance is not available for this position.
Please note: This job entails irregular hours, including weekends, holidays, and shift work. Shift schedules will be bid in order of seniority. As a result, we cannot provide you with a schedule around your current job, school schedule, activities, etc. You are however able to shift trade with your colleagues- but you are responsible for the shifts that you are scheduled.
Employees will be given a minimum of (7) calendar days to select their shifts and the work schedule will be finalized (14) days prior to the effective date.
Closing Date: December 17th, 2024.
