About Us:

AAR’s purpose is to empower people to build innovative aerospace solutions today so you can safely reach your destination tomorrow. The company’s mission is to go above and beyond to provide value-driven aerospace aftermarket solutions to meet the evolving needs of our customers worldwide. AAR constantly searches for the right thing to do for its customers, employees, partners and for society.

The Worldwide Aviation Support Services (WASS) program, an AAR business, headquartered in Rockledge, FL, provides global, world-class expeditionary and conventional aviation solutions to the US Department of State Air Wing.

Role Description:

Communicate and coordinate requests received from Flight Crew with various internal departments as well as outside vendors in support of the U.S. Department of State, DoS, Bureau for Diplomatic Security, DS, under oversight from the Bureau for International Narcotics and Law Enforcement Affairs Office of Aviation, INLA. This position is located in Florida.

Key Responsibility

• Ensure flight crew briefs comply with the programs agreement or contract and applicable regulations.
• Verify flight crew is in position for briefed flight activities.
• Brief both Fixed-Wing and Rotary Wing Crews on all aspects of each trip including owner or customer requests and special needs.
• Arrange and update crew operational issues, such as early and late operations with fixed base operators and or other applicable personnel.
• Flight follows assigned program aircraft and update arrival and departure times.
• Actively maintain case management documentation concerning issues impacting owner or customer flights.
• Manages crew communication center and provides timely responses to Fixed-Wing and Rotary Wing Crews.
• Receive inbound communications from flight crew and adhere to departmental policies and standards concerning phone call statistics.
• Facilitate and communicate Fixed-Wing and Rotary Wing Crew transportation and other accommodation elements.
• Initiates and conducts training within his or her respective area of responsibility as required by meeting all contract objectives.
• Plan and coordinate flight routes in support of DOS air movement and plan all customer air movement for the daily manifest.
• Responsible for coordinating incoming aircraft schedules and organizing cargo onto aircraft as required.
• May be required to travel CONUS and OCONUS as mission dictates.
• Position requires a U.S. security clearance and valid passport.
• Perform other duties as assigned.

Basic Qualifications:

• A.A.A.S or equivalent from two-year college or technical school, or related experience and or training, or equivalent combination of education and experience.
• Minimum 5 years of experience in an Air Operations Center, Direct Air Support Center, Base Operations, Command Post, or commercial customer service experience in airline booking, scheduling or operational position required. Other related operations experience may be considered and or substituted.

Preferred

• Knowledge of Federal Aviation Regulations, Airman Certificate, military service, and or internship with an airline or flight department is desired.

Compensation and Benefits: 

• Salaried Position.
• 7 days on 7 days off 12 hours shifts.
• Competitive salary.
• Comprehensive benefits package including medical, dental, and vision coverage.
• 401(k) retirement plan with company match.
• Professional development and career advancement opportunities.

AAR is committed to building a diverse and inclusive workforce. We encourage applications from people of all races, ethnic origins, religions, abilities, sexual orientations, gender identities, or expressions. We are dedicated to the health and safety of our people, our customers, and the communities where we live and work.

AAR provides accommodation in accordance with applicable laws through all stages of the hiring process. If you require accommodation for any part of the application and/or hiring process, please advise Human Resources.