Job Description:

The Airway Transportation Systems Specialist serves as a Service Delivery Specialist (SDS) within the Technical Operations Directorates.

Duties

The Service Delivery Specialist (SDS) is considered a technical expert within the FAA on National Airspace System (NAS) systems, services and Technical Operations Control Center (TOCC) operations. The SDS will assist management in the development of and administration of TOCC procedures, training and quality assurance processes. The position focuses on Service Delivery Management (SDM), predictability of NAS services, and prioritization of NAS services with Air Traffic, commercial airlines and general aviation aircraft.

Applies experience and expert technical knowledge of NAS modernization, NAS systems and services as well as an expert knowledge of Technical Operations Control Center (TOCC) operations. Applies technical knowledge to identify and resolve highly complex issues that often cross-organizational boundaries. The work directly supports the objectives of the agency and the safe operation of the NAS.

The SDS monitors service delivery and systems operations by means of automated remote monitoring and visually reported observations, and identifies indications of faults, degradation of service, or other abnormalities. Integrates user services needs and prioritizes infrastructure operations and maintenance actions. Assists management with the resources associated with delivery of NAS services. Monitors and evaluates trend data on a service area and nationwide basis to recommend to higher level supervisor the workable solutions for sustaining the NAS.

Performs work providing leadership for highly complex and challenging technical activities. Recognized as a Subject Matter Expert (SME) and supports the development of recommendations to address situations adversely affecting operationally critical NAS systems/services. This may be accomplished by using innovative concepts and approaches for problems that have resisted earlier efforts at resolution. Establishes and manages program goals and objectives; formulates project plans and presents them to upper management. Serves as a project manager or team leader for large, challenging and complex work activities. Technical decisions are subject to higher level review to assess the achievement of desired results. Develops and recommends changes to ensure compliance with organizational objectives and policies. Identifies and tracks resources needed to accomplish large work activities.

Works with management to collaborate with customers at high organization levels both inside and outside the FAA to resolve complex issues to ensure the integrity of NAS. Independently coordinates with multiple air traffic entitles to shut down and restore facilities, systems, and services to prevent activities from disrupting air traffic operations. Quickly resolves restoration problems with minimal impact to NAS.

Broad policies and objectives provide general guidance for addressing issues but the SDS often recommends new policies to management to improve the efficiency of the service. Maintains a high degree of technical knowledge on integrated systems within a broad area of expertise. Keeps abreast of changes in technology and the new systems coming on-line. Provides recommendations to management for enhancement of systems and air traffic operations.

Job Requirements:

Requirements Conditions of Employment

US Citizenship is required.
Selective Service Registration is required for males born after 12/31/1959.
Must submit an SF50 (See Required Documents).
Designated or Random Drug Testing required.
Valid state driver's license is required.

Qualifications

There is no timeframe requirement at the Level IV/FV-I to compete. Candidates must show experience at the level of difficulty and responsibility that is appropriate to the position. Experience that demonstrates an extensive knowledge of and experience in technology system interrelationships, and management of civilian or military automated aviation, navigation, and electronics systems. Generally, experience at the next lower level Pay Band I/level IV or FG/GS-13 or equivalent, meets the minimum qualifications for this position as long as the experience supports the demonstrated abilities identified below.

Specialized experience is: Experience using innovative concepts and approaches to resolve complex issues to ensure the integrity of the NAS.

Demonstrated Abilities:
You MUST provide a NARRATIVE statement for each Demonstrated Ability. The narratives should be clear and concise, providing a description of your education, training and experience that would describe the degree to which you possess each Demonstrated Ability. Candidates must show experience at the level of difficulty and responsibility appropriate to the position.

Notice: Answer all questions to the best of your ability. DO NOT ASSUME THAT BECAUSE YOU HOLD, OR HAVE HELD THIS POSITION, YOU WILL AUTOMATICALLY BE FOUND ELIGIBLE. You may be asked to provide evidence or documentation that you have this type of experience at a later stage in the selection process. Your responses are subject to verification through job interviews, or any other information obtained during that application process. Any exaggeration of your experience or any attempt to conceal information can result in disqualification. Failure to submit demonstrated abilities statements will prevent you from receiving further consideration.

SUPERVISORY ENDORSEMENT. If your selection for this position would be considered a promotion, then a supervisory statement endorsing your candidacy (Career Level IV to Career Level V) is required by the closing date of this announcement. The endorsement must include the announcement number and signed by the supervisor. You may upload your document with your application OR fax to 609-485-8995.

Supervisory Endorsement to Career Level V must be received by closing date of the vacancy announcement. Failure to submit the supervisory endorsement, will remove the applicant from receiving further consideration.

For ingrade/downgrade candidates, a Supervisory Endorsement is not required.

Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Demonstrated Abilities listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

Required Documents

Only supplemental documentation, e.g. transcripts or veteran's documentation will be accepted in combination with your on-line application. These documents must be uploaded OR emailed to courtney.a.rowan@faa.gov OR faxed to 609-485-8995 on or before the closing date of this announcement. All submitted documents should reference the announcement number.

SUPERVISORY ENDORSEMENT. If your selection for this position would be considered a promotion, then a supervisory statement endorsing your candidacy (Career Level IV to Career Level V) is required by the closing date of this announcement. The endorsement must include the announcement number and signed by the supervisor. You may upload your document with your application OR fax to 609-485-8995.

Supervisory Endorsement to Career Level V must be received by closing date of the vacancy announcement. Failure to submit the supervisory endorsement, will remove the applicant from receiving further consideration.

If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.

If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Job Ident #: 823214600

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