Responsibilities
The role of the ITOC Analyst is to assist the business in assessing systems and user needs. This also includes managing multiple projects of a small to medium scale and scope as required. Facilitate business and functional requirements gathering. Ensure adherence and coordination with the ITOC standards and processes.
- Accurately document detailed description of the user needs, system functions and business requirements
- Maintain Scope and maintain project timelines
- Review, analyze and evaluate business systems and user needs
- Maintain Knowledge Base documents
- Coordinate with different departmental teams to enhance the onboarding process
- Work/Inquire with other teams to collect needed information and update forms
- Gather information from process results to send reports to stakeholders
- Analyze reports and be able to compare/update other systems
Qualifications
- Proficient with Microsoft Office Suite, Project and Visio
- Ability to effectively facilitate requirements gathering sessions, review and issue resolution involving multiple stakeholders
- Comprehensive knowledge of system analysis concepts and techniques
- Experience in effective communication and be able to demonstrate a strong ability to speak and listen effectively to all levels within the organization, including executives
- Experience in writing comprehensive documentation that describes the project objectives, scope and functionality
- Airline/Travel industry background or related field is preferred
- Associates degree or equivalent experience
- 1-3 years of experience
Overview
At Spirit, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We are leaders in providing customizable travel options and make it possible for our Guests to venture further and discover more than ever before by serving destinations throughout the U.S., Latin America, and the Caribbean! Imagine making your mark on an organization introducing 100’s of new aircraft that will double our fleet!
- Fly With A Winner: We are proud to be recognized by LinkedIn as a Top Company in the Travel & Hospitality industry. Our constant growth and improvement mean boundless career opportunities. Team Members develop their careers rapidly while building key skills that drive long-term success.
- The Giving Spirit: We are committed to inspiring positive change in the cities where we work and live. That starts with giving back through Corporate Social Responsibility and The Spirit Airlines Charitable Foundation.
- Be Yourself: We want Team Members to feel empowered to bring their whole self to work and contribute to our success – that’s why we’re committed to building progress in the areas of Diversity, Equity, Inclusion and Belonging. Our Spirit Family is strong, not despite our differences, but because of them.
- Travel The World: We offer competitive base salaries with robust health & welfare benefits, including travel & flight benefits for you and your family.
EEOC Statement
Spirit Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.
