Analyst/Senior Analyst, Payment Strategy

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• ​This job is a member of the Payment Strategy and Operations Team within the Finance Division.
• Be on the forefront of payment innovation by keeping up with payment trends, new technology, and card scheme regulation changes.
• ​Responsible for reporting and analyzing data related to payment processing, operations and fees, as well as assisting in identifying process improvements

• Provides in depth analysis of processing volumes, including issue identification and root cause analysis

• Develops dashboards and reports to summarize and communicate operational metrics

• Evaluates developments in the payment industry and how they impact American

• Works closely with internal teams to coordinate resolutions on production problems, cost reduction initiatives and associated payments reporting/policy/fraud issues

• Helps maintain American’s relationships with all domestic and international credit card schemes, processors and other payment partners

• Builds consensus with other internal departments such as Sales, aa.com, Information Technology, Legal, Cobrand, and Marketing

• Serves as a liaison to the Payment product delivery team related technology projects

• Assists with transaction level processing such as rejects and exceptions

• Provides in depth analysis of processing volumes, including issue identification and root cause analysis

• Develops dashboards and reports to summarize and communicate operational metrics

• Evaluates developments in the payment industry and how they impact American

• Works closely with internal teams to coordinate resolutions on production problems, cost reduction initiatives and associated payments reporting/policy/fraud issues

• Helps maintain American’s relationships with all domestic and international credit card schemes, processors and other payment partners

• Builds consensus with other internal departments such as Sales, aa.com, Information Technology, Legal, Cobrand, and Marketing

• Serves as a liaison to the Payment product delivery team related technology projects

• Assists with transaction level processing such as rejects and exceptions

Minimum Qualifications- Education & Prior Job Experience

• Bachelors degree in Finance, Accounting, Economics, Business Administration, or other relevant field or equivalent experience/training
• 3 years related work experience in similar field/position
• Advanced knowledge of credit card processing, fraud, chargebacks, payment industry trends, and other payment related operations

Preferred Qualifications- Education & Prior Job Experience

• ​Masters or other Advanced degree in relevant field or equivalent experience/training
• Airline experience
• Experience using business analytics tools

Skills, Licenses & Certifications

• ​Knowledge of Microsoft Office suite, including Excel, Word, Outlook, etc.
• Willingness to take initiative and ownership
• Ablility to logically structure analysis of complex issues and develop solutions to business problems and operational challenges
• Ability to create process documentation
• Ability to manage multiple relationships and projects, prioritizes opportunities, and take initiative towards achieving common goal
• Outstanding organizational skills
• Able to build relationships and interact productively with various departments and all levels of management
• Work in a team environment as well as be successful independently

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.