Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• This role is part of our Claims team within our Finance division.

• A Claims Analyst is responsible for prompt and effective investigation, evaluation and resolution of aviation liability claims covered by American Airlines Group Inc.’s insurance programs. Monitor and evaluate reported claims to assure compliance with American’s claims handling standards and best practices. Also responsible for maintaining effective relationships with external and internal customers, third party claim administrators, insurance carriers and defense counsel, as well as other American Airlines Group departments such as Flight, On-Board Services, Airport Management, Safety, Legal and Customer Relations.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Analyzes and manages claims by investigating and gathering information to determine the exposure on the claim; manages claims through well-developed action plans to an appropriate and timely resolution.

• Assesses liability and resolves claims within evaluation.

• Negotiates settlement of claims within designated authority limit.

• Review and approve all legal invoices for compliance with American’s claims handling standards and best practices.

• Calculates and assigns timely and appropriate reserves to claims; manages reserve adequacy throughout the life of the claim.

• Ensures timely and effective case resolution to determine early case resolution.

• Manages the litigation process to retain, monitor, and manage outside counsel, assisting in the discovery process, and attend legal proceedings as needed.

• Manages claim recoveries when appropriate including but not limited to subrogation.

• Reports files to insurer at the requisite reporting threshold amount

• Communicates timely within 24 to 48 hours and provides claim activity updates to claimant professionally.

• Ensures claim files are properly documented and claims coding is correct.

• Complete Index/ISO reporting, background checks, and mandatory Medicare reporting.

• Complete required forms for matters timely.

• Participate in claim file roundtables.

• Participates in formal claim reviews with insurer

• Interpret contracts and seek contribution for claims against vendors and service providers.

Minimum Qualifications- Education & Prior Job Experience

• Bachelors degree, or other equivalent
• At least 5 years of multi-line claims adjusting experience

Preferred Qualifications- Education & Prior Job Experience

• Texas-licensed claim adjuster preferred

Skills, Licenses & Certifications

• Ability to analyze and effectively communicate complex insurance claims

• Ability to work with minimal supervision

• Excellent oral and written communication skills

• Ability to work independently and as part of a team

• Superior judgment and excellent negotiation skills

• Proficiency in PC applications such as Excel, Word and PowerPoint

• Detail-oriented with strong organizational skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.

• Ability to function at a high level of professionalism with claimants, claimant attorney, internal & external stakeholders, and defense attorneys.

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.