Asst Mgr Customer Service

Pay & Benefits:

Competitive market salary from $[$92,950] per year to $[$103,300] per year* depending on qualifications and experience, with opportunity for future pay increases based on performance and market movement. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Benefits youll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

• Up to a 9.3 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck**

• Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit***

• Explore more Benefits youll love: https://careers.southwestair.com/benefits

Job Summary

Model the Southwest Way to:

• Guide and lead team members using SWA talent management practices to coach, develop and engage employees

• Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment

• Invest in leadership and self-growth through participating in continuous learning and development

Responsibilities

• Actively coordinate with all Departments to maintain the Station&39;s on-time performance

• Monitor staffing in all areas and verify that overtime is used properly

• Drive performance processes by setting goals and objectives, monitoring results against key metrics, and holding responsible parties accountable for results

• Maintain a safe working environment and institute programs designated to help reduce accidents and injuries

• Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes

• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment

• Advise Management and other departments in understanding the assigned functional work area&39;s purpose, current workload, and methodology for assignment delivery

• Coach and develop to establish a diverse talent pipeline

• Complete assigned and project tasks with minimal direction

• Meet or exceed performance goals through effective decisions

• May perform other job duties as directed by Employees Leaders

Knowledge, Skills, and Abilities

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources

• Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology

• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

• Skilled in assessing the performance of yourself, other individuals, or organizations to make improvements or take corrective action

• Ability to listen to, understand and communicate ideas presented in writing and/or in speaking with others

• Ability to tell or recognize when something is wrong or is likely to go wrong

• Ability to apply general rules to specific problems to produce answers that make sense

Education

• Required: High School Diploma or GED

Experience

• Fully functioning, broad knowledge of Airline Operations

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time

• Ability to communicate and interact with others in the English language to meet the demands of the job

• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

• Ability to perform physical activities such as lifting (50lbs.), standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

• Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986

• Must be at least 18 years of age

• Must be able to comply with Company attendance standards as described in established guidelines

Preferred Qualifications:

Internal:

• 2&43; years of current ATW and/or BTW Leadership Experience here at SWA at the time of application

External:

• 2&43; years of current experience as a manager in a customer service leadership role within the airline industry at time of application.

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to the plans vesting schedule and applicable IRS limits.

***ProfitSharing contributions are subject to plans vesting schedule and are made at the discretion of the Company.