About FlightSafety International
FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.
Purpose of Position
The Billing Specialist is responsible for providing FlightSafety customers with correct, timely invoices for all training sold at a specific FlightSafety International Learning Center, or Centers.
Tasks and Responsibilities
The following duties are essential to the successful and satisfactory performance of this job. Other duties may be assigned.
- Ensure customers receive correct and timely billing.
- Develop and maintain positive relationships with internal and external customers.
- Communicate with Learning Center Customer Support Teammates, Account Representatives and Sales Teammates to resolve any billing and/or customer account issues.
- Reconcile disparities between scheduled, cancelled, hard and soft hour stipulations, and no-show hours for Learning Center management and employees.
- Monitor customer agreements (terms, times escalations, and credit criteria).
- Conduct research to ensure customer pricing is present and correct.
- Produce reports as needed (i.e. SAP, Determine Order Type Report, CRM, Center Monthly Accruals, and Service Desk submissions).
- Interact with appropriate Sales partners to determine accuracy of account information.
- Train and cross-train, as required, to maintain redundancy in the billing system.
