Business Analyst

Reports to: Analytics Manager

• Generate actionable quantitative insight to support the data & insight driven culture in decision making processes
• Proactively support business streams in applying and integrating the right set of metrics, analytics model and visualization into day-to-day processes
• Enhance analytics power with new data, derived insight, tools and training with proper testing and requirement sets
• Ensure quality & data governance policies and processes to uphold security, quality and value of the analytics assets.

• Provide analytics support services to various business partners.
• Design with business streams to frame business questions, perform analysis, design visualization of results, and derive analytical models to meet business objectives
• Develop complex BI solutions including reports, scorecards and dashboards, leveraging data processing and visualisation tools
• Proactive in bring in new data & insight, support data model design and data definitions to ensure proper integration of internal and external sources
• Manage enhancements on tools to advance the analytical power, including analytics requirement, testing, prepare training material and delivery
• Train and facilitate business streams to conduct analysis to facilitate day-to-day decision making 
• Manage Data Quality by implementing quality metrics & regular monitoring, working on incidents to maintain accessibility and consistency of data as well as readiness of related analytics capabilities
• Enforce data governance practices to uphold the value of the data access, within the company and external parties

• Tertiary education in Business Analytics, Mathematics, Statistics, Information Management, Operations Research or related disciplines;  
• Minimum 3 years of working experience relating to data & analytics with a good understanding of at least one of the following business areas: Revenue Management, Customer management, Service Delivery, Sales & Marketing or Finance management 
• Strong analytical abilities, numerate and familiar with statistical algorithms, ideally with exposure in developing optimization models
• Expert in using analytics & query tools e.g. Alteryx and data modelling techniques
• Proficiency in data visualization tools, ideally Qlikview, PowerBI
• Proficiency in scripting languages e.g. Python, SQL, SAS
• Team player with strong communication & interpersonal skills, able to share effectively across different business streams
• Curious, meticulous, self-motivated and strong continuous improvement mindset
• Working knowledge in managing vendors and suppliers and project management a plus

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.