CS Regulator Admin Support Specialist

Ryanair are currently recruiting for a Customer Service Admin Support Specialist to join Europe’s Largest Airline Group!

This is a very exciting time to join Ryanair as we look to expand our operation to 800 aircraft and 300 million guests within the next 10 years.

The CS team are required to provide support and regular updates to national enforcement bodies and consumer offices in relation to general queries and complaints, specific regulators have many and various update requests and usually insist on tight timelines. To support the administration of these requests and to help in the development of the relationship with the national enforcement bodies we are seeking to hire an enthusiastic CS Regulator Admin Support Specialist, in addition to supporting the management of the regulator this person will have claims background and support the general management of CS claims for the Ryanair group of airlines.

This is a great opportunity to be part of a busy Customer Service team at Europe’s number one airline in a fast-paced multicultural environment.

Duties:

• Support the CS team in responding to legal bodies in a timely manner handling EU261, Montreal Convention claims and other consumer matters.
• Gathering evidence and preparing files for National Enforcement Bodies/Consumer Offices.
• Helping with the management of the case load to assist our internal and external teams in the preparation of cases.
• Responding to written legal correspondence in line with the Customer Service department’s service levels and procedures.
• Understand and interpret legal claims and court correspondence.
• Working to tight deadlines in a dynamic environment. • Liaising with Lawyers and Legal Bodies on a regular basis.
• Reporting and communicating to management solutions to any problems which may arise.
• Providing regular support to our Customer Service team on EU261 legislation and any other consumer matters, keep records, databases and systems up-to-date, and ensure the timely payment of claims.
• Occasional ad hoc duties will be required to support the team.

• Previous experience in a similar Customer Service/Claims handling role would be an advantage.
• Fluency in English and preferably a second European language
• Good knowledge of Microsoft Office suite.
• Excellent organisational, written and verbal communication skills.
• Must have flexible approach and ability to remain diplomatic and tactful whilst working under pressure.
• Energetic and enthusiastic individual looking to thrive and progress in an expanding company.
• Ability to work independently and as part of a team.
• Detail orientated; ability to complete large volume of work quickly.

• We promote innovation, all our teams are Agile and several PoCs of new technologies or innovative ideas are launched every week.
• A competitive but flexible technical career plan
• We believe in an hybrid working model, you can work up to two days per week remote, but you are also going to enjoy the excellent work environment at our modern offices in the heart of Madrid.
• Optional discounts on health insurances (various companies).
• Travel discounts (of course!).