Join Our Team as a Customer Project Manager at Dassault Falcon Jet!
Position: Full-Time Customer Project Manager (CPM)
Location: Dassault Falcon Jet
2nd shift Monday – Thursday: 3 pm- 1:30 am
About Us: At Dassault Falcon Jet, we are on a mission to set the gold standard in aviation maintenance and customer satisfaction. Were looking for an exceptional Customer Project Manager to join our team and be the bridge between our operations and our valued customers.
Role Overview: As a CPM, youll be the maestro of monitoring schedules, budgets, personnel, and quality. Youll be the go-to person for business support before aircraft arrival, ensuring every customer requirement is met with precision. Your role as the single point of contact will keep communication flowing and customer issues resolved, directly impacting customer satisfaction.
Key Responsibilities:
- Interpret and apply contract requirements and special programs, ensuring cost and selling prices are fair and profitable.
- Drive activities to meet commitments, monitoring hours to align with proposals and keeping the work scope on track.
- Develop recovery plans when needed, ensuring smooth execution of the work scope.
- Collaborate with interfacing departments and manage the Crew Chief to maintain efficiency.
- Gather and communicate customer feedback, innovating on procedures and processes to enhance customer satisfaction.
- Monitor pricing policies, provide program pricing recommendations, and support warranty claim administration.
- Participate in pre-arrival, customer arrival briefing, and departure debrief meetings.
- Ensure accurate and timely invoicing through meticulous work order processing.
- Greet aircraft upon arrival, maintain constant communication, and oversee work progress.
- Assist departments in delivering aircraft on time, on budget, and in pristine condition.
- Utilize Siebel to document and manage customer information.
Requirements:
- Minimum of five years of experience in a corporate aircraft environment.
- Proven ability to manage and direct projects, organize complex tasks, and follow through.
- Excellent communication skills with the ability to interact professionally with managers, supervisors, technicians, and customers.
- Associates degree in a related field or equivalent; A & P license preferred.
Why Join Us?
- Be part of a team that values your insights and ideas.
- Engage in work that has a real impact on customer satisfaction and company success.
- Enjoy a dynamic and collaborative work environment.
What We Offer:
- Competitive pay
- Medical, dental, vision, and prescription insurance
- Paid vacation and sick leave
- 16 total holidays (6 scheduled, 6 year-end shut-down, and 4 floating holidays)
- Parental leave
- Paid training
- 401(k) with company match & profit sharing
- Fitness center/gym membership
- DFJ discounts and employee perks
- Tuition assistance
- Legal plan
Perks that Soar Above: Joining our team means more than just a paycheck. Were committed to your well-being and professional growth. Enjoy comprehensive health benefits, financial security through our 401(k) plan, and opportunities for continued learning and development. Plus, with perks like gym memberships and discounts, youll be well-supported both on and off the tarmac.
Take the Leap: Ready to elevate your career? Join us and be part of a team that keeps the aviation world moving. ️
If youre ready to take on a role where your efforts directly contribute to customer happiness and operational success, wed love to hear from you!
Apply Now and Make a Difference!
