Publications Compliance Coordinator
Join Our Life-Saving Team in Phoenix, Arizona!
Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe.
As a Publications Compliance Coordinator, youll collaborate with some of the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If youre passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way.
Who We Are:
PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period.
Position Summary:
Under the direction of the Flight Operations departments Business Operations Project Manager, the Compliance Project Coordinator will be responsible for the compliance, maintenance, and updates of the Aviation & Maintenance Publications library, record keeping database, subscription renewals, liaison with vendors, Original Equipment Manufacturers (OEM) account management, pilots, mechanics, leadership and at base locations regarding aircraft.
Responsibilities Include:
- Track compliance for all flight manuals in PHI Connect Credentials database, producing document distribution lists for maintenance and for compliance with FAA regulations.
- Develop relationships with vendors to understand areas for cost savings, condensing number of subscriptions and/or set up with Master Service Agreements for multi-year contracts and price discounts. Manage compliance tracking of H122 Ops Specs exemptions and allocation deadlines to ensure proper auditing occurs prior to deadline of expiration.
- Develop and generate reporting to meet business objectives and requirements.
- Create user documentation, training materials and train when needed.
- Provide end-user training and assist in technical writing of procedures and processes.
- Manage all new subscriptions for new aircraft and/or base locations for chart maps, flight manual, navigation data, flight manual revisions, online portal access for aircraft, maintenance, and engine manufacturers.
- Manage Original Equipment Manufacturer (OEM) portal access - add new, delete terminations, trouble shoot portal issues, password resets, order additional flight manual supplies, and review/process invoices.
- Manage reoccurring Chart Map orders, inventory management and invoice processing.
- Update company tracking database with recent Flight Manual (FM) revisions, prepare, ship, track, and update compliance for fleet.
- Update publications library on company intranet page with download cycle dates, Air Worthiness Directives, notices from FAA and/or OEM Sites.
- Order needed supplies for bases and aircraft - flight manuals, flight manual revisions, additional chart maps, navigation data cards, navigation data card readers, etc.
- Provide end-user training and troubleshooting for software applications with base personnel for NavData, Flight Manual updates, HTAWS downloads, EGPWS downloads, Obstacle Terrain downloads, etc.
- Liaison with navigation data vendors for further troubleshooting, maintenance, replacement and/or repair.
- Manage development, vendor selection, and coordinate production for new passenger safety cards for entire fleet. Coordinate future inventory at RMCs for future disbursement.
- Manage incoming quotes and invoices for 1,200 annual subscriptions.
- Publications Compliance liaison to other company departments.
- Convert all OEM flight manuals, 337s, STCs, and other aircraft supplements to digital format.
- Editor role in Web Manuals for uploading, managing content and maintaining updates for all FAA required Flight Manual documents, by aircraft model and by registration number.
- Develop, train staff, and maintain integrated process of digital weight records for all aircraft in Web Manuals.
- Audit digital Flight Manuals monthly to ensure compliant Form C data is up to date, and pilots have continued compliant electronic access.
- Assistant to Project Business Operations Manager to gather data from business units, develop and customize software, develop training materials, and facilitate training and end user support for implementation of new Flight Software.
- Assistant to Project Business Operations Manager to help organize and efficiently produce large, complex projects.
- Provide business continuity for Project Business Operations Manager, for all end user support, project support, troubleshooting, and all other responsibilities.
- Monthly communication updates to pilots and mechanics with cycle dates, new items shipping, and changes to Publication processes.
- Process and quality improvement.
- Responsible for the completion of long-term Publication Projects.
Compensation and Benefits:
- We offer a range of competitive pay and benefits package to keep our teams happy, healthy, and invested.
Schedule and Location:
The Successful Candidate Will Have:
- Minimum high school diploma or equivalent. Advanced education preferred.
- 3 or more years related industry experience.
- 2 or more years similar scope Project management experience.
- Proficient knowledge of Microsoft Office software (Word, Excel, PowerPoint, Outlook, SharePoint, Teams) and Windows computer applications. Including: merging, developing complex tables and forms, preparing general office correspondence, maintaining computer files.
- Must be able to effectively organize and monitor a successful workflow to meet required calendar deadlines for navigation database updates, obstacle/terrain database updates, and any other avionics updates as needed.
- Requires excellent skills in grammar, spelling, punctuation and organization.
- Must be able to read, comprehend, write and speak English fluently.
- Must be able to work with frequent interruptions and work on multiple projects simultaneously.
- Must be able to pass a pre-placement drug test and background screen.
- This position is designated as Safety Sensitive for the purposes of the Arizona Medical Marijuana Act.
Our Core Competencies:
- Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.
- Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization.
- Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.
- Service. We are dedicated to the service of our customers, our communities and each other.
The PHI Health Advantage:
For more than 40 years, our company has been providing critical air medical transport services across the country. As an organization, we outfit each aircraft we fly with the most advanced technology, subject our crews to the most rigorous protocols and training and pioneer the most-forward thinking safety program in the country.
Everything that we do comes back to the safety of our crew and our patients. Our accident rate is well below the national average and we were the first to receive the Vision Zero Aviation Safety Award. This belief has guided us towards a number of industry firsts and has given us the highest safety rating in the industry.
