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Customer Care GDS Specialist
Application deadline: 10.10.2024
Location: Spain
Type of contract: Permanent
Our people are the heart of Norwegian.
We are made up of colleagues from different cultures and backgrounds who are united behind our vision:
to become the most loved and trusted airline in Europe.
Norwegian embraces a culture of equality, fairness, sustainability, respect, and inclusion in everything that we do.
We have implemented an Equality Plan to safeguard a selection process without discrimination on the basis of gender, age, culture, nationality, ethnicity,
physical abilities, political and religious beliefs, sexual orientation and other attributes.
Embracing this culture is critical to our business success and makes us stronger together.
Are you our new Customer Care GDS Specialist in BCN?
Come join our team!
GREAT CAREER OPPORTUNITY FOR GDS EXPERIENCED TRAVEL CONSULTANTS!
Norwegian is looking for a new colleague as we are migrating from our in-house ticketing solution to Amadeus E-ticketing.
We are looking for Customer Care specialists with experience in Amadeus, who can strengthen our Customer Care team based in Barcelona.
You will be trained in/ learning a new and modern version of Amadeus (ARD Web Graphic).
So, if you have a passion for working with Amadeus and the airline and travel industry and would like to be part of Norwegian and an international team with colleagues in many countries,
this is a great opportunity to fulfill your dreams!
The Customer Care GDS Specialist position is located in Barcelona and reports to Team Leader Customer Care.
We can offer:
- Market-aligned compensation
- Possibility to travel in Europe with employee priced tickets
- Travel insurance
- Employee share savings plan
- Set your own footprint in a friendly working environment
- Passionately colleagues and an energetic and innovative work environment
- Ongoing training and development opportunities
- Challenging, variable and dynamic environment.
- Including and diverse workplace-culture fostering collaboration and creativity.
- Schedule: full time from Monday to Sunday - Variable hours.
- 24 holiday days per year prorated.
- Monthly food allowance via Edenred - Ticket Restaurant.
- Company mobile phone.
- Take your birthday day off to celebrate!
You are our ideal candidate if:
- English language skills at least B2 level (verbal and written).
- Customer focus competency, excellent communication skills in verbal and written.
- Expert knowledge and understanding of Amadeus E-tickets and EMDs and how to book and reissue
- Beneficial to have BSP/IATA pricing, tariffs and refunds experience.
- Frontline customer service experience in an airline, travel agency or contact center.
- Experience working in digital platforms and quick to grasp new technology.
- Experience as Trainer will be considered an advantage.
- Fluency in any Scandinavian language will be considered an advantage
This job will be for you if you have:
- Good teamwork capabilities.
- Problem solving competency, flexibility.
- Ability to focus and work in high pace and dynamic environment.
- Self-driven and structured work style.
- Ability to take ownership, solution orientated, proactive, with “can do” attitude and strong work ethic.
- Ability to learn quickly new technology.
- Ability and desire to develop professionally
In this role you will be responsible for:
- Perform Amadeus related Backoffice tasks.
- Provide 2nd line escalation GDS support to our Contact Centers in relation to fares, ticketing, refunds, ancillaries etc.
- Handle complex Amadeus-related inquiries from customers in all channels if necessary, including transferred customer inquiries from Customer Care Coordinators and Senior Coordinators when escalation is required.
- When required, assist with Amadeus training and uptraining.
- Create and maintain Amadeus user manuals, describing practices and procedures related to Amadeus system.
- Liaise with relevant stakeholders to report Amadeus related issues, feature improvements and other Amadeus related aspects of the operation.
- Stay updated with system information, changes, and updates.
- Responsible for distribution of updates/information on Amadeus to Contact Center and other stakeholders
- Support Team Leader, QA and Training department, identifying skills gaps that may require additional training and coaching.
- Anticipate customer needs, proactively addressing concerns, and ensuring high levels of customer satisfaction.
- When required, participate in projects, and share GDS knowledge
Do you have any questions?
If so, please contact:
Benedetta Lenzo
Team Leader Customer Care
Email: benedetta.lenzonorwegian.com
Monica Gonzalez Martinez
Director Customer Care Operations Spain
Email: monica.gonzalez.martineznorwegian.com
So, what are you waiting for?
If you love the thought of working with us, we encourage you to click the Apply Now button to complete our online application. You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.
Please note: We can only accept applications that have been submitted through our recruitment system. We will accept Your CV and Cover letter, in both English or in a Scandinavian Language
“We care for each other, our customers and our environment as we navigate the skies the Norwegian way”
We hope to welcome you on board!
Location: Spain
Travel required: Some travelling must be expected
Application deadline: 10.10.2024
Our Story
The Norwegian group is a leading Nordic aviation company, headquartered at Fornebu outside Oslo, Norway. The company has over 8,900 employees and owns two of the prominent airlines in the Nordics: Norwegian Air Shuttle and Widerøe’s Flyveselskap. Widerøe was acquired by Norwegian in 2024, aiming to facilitate seamless air travel across the two airline’s networks.
Norwegian Air Shuttle, the largest Norwegian airline with around 5,400 employees, operates an extensive route network connecting Nordic countries to key European destinations. In 2023, Norwegian carried over 20 million passengers and maintained a fleet of 87 Boeing 737-800 and 737 MAX 8 aircraft.
Widerøe’s Flyveselskap, Norway’s oldest airline, is Scandinavia’s largest regional carrier. The airline has more than 3,500 employees. Mainly operating the short-runway airports in rural Norway, Widerøe operates several state contract routes (PSO routes) in addition to its own commercial network. In 2023, the airline had 3.3 million passengers and a fleet of 48 aircraft, including 45 Bombardier Dash 8’s and three Embraer E190-E2s. Widerøe Ground Handling provides ground handling services at 41 Norwegian airports.
The Norwegian group has sustainability as a key priority and has committed to significantly reducing carbon emissions from its operations. Among numerous initiatives, the most noteworthy is the investment in production and use of fossil-free aviation fuel (SAF). Norwegian strives to become the sustainable choice for its passengers, actively contributing to the transformation of the aviation industry.
