Join a team recognized for leadership, innovation and diversity
Senior CustomerExp Specialist
The future is what youmake it.
When you join Honeywell,you become a member of our global team of thinkers, innovators, dreamers anddoers who make the things that make the future. That means changing the way wefly, fueling jets in an eco-friendly way, keeping buildings smart and safe andeven making it possible to breathe on Mars.
Working at Honeywellisnt just about developing cool things. Thats why all of our employees enjoyaccess to dynamic career opportunities across different fields and industries.
Are you ready to help usmake the future?
Honeywells test andmeasurement sensor solutions help customers worldwide in research anddevelopment, design, quality testing, manufacturing, and system monitoring inmany different industries, challenging applications, and ruggedenvironments. They are used in countlessapplications from the NASA Perseverance Rover on Mars to Navy Ships and oilrigs.
Serve as the primarycustomer contact for your assigned portfolio of accounts and ensure allcustomer needs and expectations are met. You will respond to inbound customercalls and email regarding order inquiry as to ship dates, problems, orderchanges, repairs and RMAs. You will assist other customer service associateswith administrative duties. You will communicate with other departments such asTechnical Support, Logistics, Manufacturing, Regional Sales Managers, ProductManagers, etc., to resolve customer issues. You will support ordering processingincluding order entry, expediting orders, change orders, returns, monitoringorder status and resolving discrepancies. Help Honeywell be the customers topchoice by delivering excellent customer care. Build up your business acumenwhile learning to address customer needs. Be part of the team that is solvingcomplex problems for the customer.
Key Responsibilities
- Order Processing
- Customer Invoicing
- Coordinating activities with Manufacturing on Repairs & RMAs
- Processing Returns
- Prepare Forecast Reports
- Administrative Support
YOU MUST HAVE- High School Diploma, or equivalent. Some experience in the field.
WE VALUE- Technical knowledge specific to SAP, CRM and Excel
- An ability to work with limited direction.
- A commitment to discovering ways to improve service.
- An ability to work in a team.
- An attention to detail
- A bias for action High School Diploma, or equivalent. Some experience in the field.
