Customer Service - Concierge

Butler Aerospace & Defense •

Orlando, Florida, United States

Position Type: Contractor

Job Description:
Pay Range: $20-23.40

Please send resume to kreabutler.com

JOB SUMMARY:
Responsible for the care and comfort of customers, providing a unique customer experience based off individual preferences. Serves as the customer’s on-site resource for hotel, transportation, meal reservations and additional requests from the customer prior to and during their visit. Welcomes visitors, employees and customers and directs them to the proper contact. The Concierge engages in numerous face-to-face, telephonic and written exchanges throughout the course of their responsibilities. The anticipated effect is to help nurture a strong desire in the customer to return to the Service facility. The concierge is a key liaison-building asset to management and enlightens management of concerns, trends and insight gained through customer interactions.

JOB RESPONSIBILITIES:
I. Ensure Customer Business Center is clean, organized, and equipment is presentable in customer accessible areas
II. Provide strong customer coordination to ensure excellent service to all customers.
III. Follows proper phone procedures and etiquette, no cold transfers.
IV. Ensure refreshment area is clean and stocked
V. Greet customers in a friendly and consistent manner
VI. Provide customers with assigned work spaces and internet access information, as requested
VII. Provide customer assistance in obtaining reservations for transportation, lodging, meals etc. and negotiate corporate discounted rates.
VIII. Offer information on local attractions, restaurants, and events in the area
IX. Oversees utilization of courtesy car, per approved standard operating procedure
X. Ensures all visitors sign in and wear corporate approved visitor badge
XI. Flight tracking duties via FlightAware FBO Toolbox; to include but not limited to inbound and departing customers.
XII. Continuously maintain Salesforce customer preferences data, survey and input
XIII. Proactively update and maintain visitor log input in customer preference data base, currently View360, with input from Customer Service Representative’s for each departing customer
XIV. Create/cancel single and multi-line purchase orders, including the need to add recover fees (i.e. Paint Supplies, Travel Expenses, Pilot Fees...)
XV. Process SAO requests and scanned document files from IOS
XVI. Process internal payments with billing to management and external payments (CHASE)
XVII. Facilitate initial and recurring training of employees in the Concierge position. To include but not limited to Salesforce, FlightAware FBO Toolbox and other necessary procedures.

EDUCATION:
• High school diploma or equivalent.

EXPERIENCE:
• Minimum 3 years customer service or relative administrative experience required.

QUALIFICATIONS:
• Proficient in use of standard office equipment and Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).
• Experience with multiline telephone
• Excellent communication skills – verbal and written.
• Professional demeanor and ability to accept instructions and directions.
• Customer relations and interpersonal skills.
• Must be able to obtain and maintain an airport security badge through the local airport authority, if applicable.

Preferred Qualifications
• Spanish-speaking

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law
Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.

Job Ident #: 69035

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Customer Service - Concierge

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