Customer Service Representative

Job Description:

Provide professional, cheerful, and welcoming service to all customers and visitors, ensuring their expectations are exceeded. Represent flyADVANCED's commitment to quality and exceptional service.
Handle all customer communication, including incoming phone calls, emails, and service requests. Key responsibilities include:
Scheduling and coordinating client appointments using maintenance systems (eBis and Salesforce).
Sending appointment confirmations, as well as timely reminders (1 month and 1 week before appointments) via email/text.
Following up with clients for scheduling their next service, sending satisfaction surveys, and ensuring ongoing engagement.
Manage pre-arrival, arrival, and departure arrangements at our Authorized Service Center (ASC). Tasks include coordinating ground transportation, rental car services, confirming bookings with vendors, and relaying details to customers.
Adhere to company policies regarding customer service standards, safety guidelines, and security procedures.
Accurately handle credit card and cash transactions, including issuing receipts and maintaining accountability.
Maintain customer records, generate reports, and carry out general administrative responsibilities.
Provide support with administrative tasks related to the operations of the flight school.
This role requires a proactive approach to delivering top-notch customer service, attention to detail, and the ability to juggle multiple responsibilities seamlessly.

Job Requirements:

Excellent oral and written communication skills
Ability to work independently with little direct supervision and work as part of a team
Ability to accept responsibility
Effective multi-tasking and time management skills
Knowledge of Customer service principles and practices
Professional personal presentation
Attention to detail

Job Ident #:

Company Details

flyADVANCED

131 N. DuPont Highway
New Castle, Delaware 19720 USA
www.flyadvanced.com

flyADVANCED has 6 different Locations: New Castle, DE (KILG), Blue Bell, PA (KLOM), Queen City, PA (XLL), Lititz, PA (KLNS), Winchester, VA (KOKV), Wilkes-Barre Scranton, PA (KAVP) We are one of the Top Cirrus SR and SF Service Centers in the Country! We...

Benefits:
Full Health, dental, vision, Short Term Disability, Life, paid Vacation and 401K plan with match

Supported Manufacturers:
Cirrus, Hondajet, Beechcraft, Bombardier, Gulfstream, Citation and Falcon

Supported Models:
G-1159C, CL3500, LR60, BE400, CE-680, PC24, PC-12, SR22, SR22T, Hondajet, Phenom 300, FA900

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Job Info

Location

Lititz, Pennsylvania, USA

Type

Permanent

Company Details

flyADVANCED

131 N. DuPont Highway
New Castle, Delaware 19720 USA
www.flyadvanced.com