Customer Service Representative, Airport Operations - Part Time (Fixed-Term Contract)

There’s never been a more exciting time to join United Airlines. We’re on a path toward becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From world-class benefits and space available travel privileges, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

Job Overview and Responsibilities

• Staffing the ticket counter, boarding gates and baggage service areas of the airport (Duties may include check-in, ticketing, gates, baggage service and operations)
• Providing assistance and excellent customer service to the traveling public by performing various customer service duties in the airport terminal such as
• Receiving and directing incoming calls, greeting and directing customers, tagging and handling baggage
• Preparing tickets, determining fares and routing to assure passengers travel needs are met
• Maintaining a neat and professional appearance by adhering to Uniteds standards for uniform and dress

This is a fixed term contract position for 6-months.

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Required

• Must be able to work the ticket counter as well as the boarding gates and baggage service area
• Must have a professional appearance
• Must have excellent communication skills
• Must be able to work in a fast-paced environment
• Must be able to lift and maneuver heavy baggage
• Must be able to stand and walk throughout the entire work shift
• Must possess excellent customer service skills
• Proven customer service work experience
• High School Diploma/GED or equivalent school leaving certificate
• Must be at least 18 years of age
• Must be able to travel to US for training if required
• Must be flexible to work ANY shift that is assigned to you within a 24 hour, 7 day a week operation which can include late nights, early hours, weekends and holiday
• Must be fluent in English (written and spoken)
• Must be fluent in Dutch or French (written and spoken)
• This is a fixed term contract position for 6-months.
• Must be legally authorized to work in the European Union for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• Previous airline, travel, or hospitality work experience
• Bachelors degree
• Valid passport