Customer Service Representative

Job Description

Essential Responsibilities:

• Engage with assigned customers on all matters pertaining to the fulfilment of their PO requirements,
• Ensure customer contract pricings are loaded timely and accurately in ERP system and to report any issues immediately.
• Provide timely and accurate quotation and diligently follow-up with timely customers’ approval,
• Administer scrapped parts downgrade and issue NSMR and purchase parts for scrap replacement where required.
• Set up new customers’ accounts.
• Proactive follow-up with Shop teams and/or Customer Program Managers and/or Sales Directors for prompt issue resolutions and/or communications
• Respond to customers’ queries in a timely and professional manner.
• Undertake further tasks not involved in this Job Description that the immediate leader/manager assigns verbally or in writing.
• Execute duties with EHS mindset and utmost integrity.

Qualifications/ Requirements:

• Minimum Diploma with 2 years of working experience.
• Relevant experience in customer service is an advantage.
• Strong communication skills, both written and oral.
• Competent with Microsoft applications
• Ability to manage self and tasks in proactive manner, excellent organizational and administrative skills.
• Attention to detail, possess a calm and analytical approach to problem solving.

Desired Characteristics:

• Humble: respectful, receptive, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively, a team player
• Focused: quick learner, strategically prioritizes work, committed
• Problem solver: analytical-minded, challenges existing processes, critical thinker

Additional Information