Arconic is currently in search of a Customer Service Representative to join our Customer Service team in Székesfehérvár.
At Arconic, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities, and a culture that values and rewards employees on all levels of the organization.
Primary Responsibilities
To key role of the Customer Service Representative is to provide world class service to the location’s customers by managing day-to-day account activities and act as an interface between the business and its customers, delivering value adding services that support the business objectives and a high level of customer satisfaction. The position requires little supervision and requires independent action and initiative within assigned areas of responsibility across multiple accounts.
Key Objectives
- The role is accountable for the order management process: support Account Managers with quotations, ensures orders are covered with credit limits, metal is hedged, orders are booked and executed according to agreed conditions, and customer payments are made in a timely manner.
- Resolve customer complaints and raise appropriate credit notes to ensure disputed invoices are cleared as soon as possible.
- Provide and efficient and effective service/support to all internal and external customers.
- Use own knowledge and work in conjunction with appropriate departments to ensure full compliance with all policies.
Basic Qualifications
- At least high school degree
- Fluent in English
Preferred Qualifications
- 1-3 years’ experience in customer facing role
- Fluent in English and German
- Proficient in the use of MS Office and Excel
- Self-motivated and able to demonstrate the ability to prioritize task & deliver solutions in a rapid moving environment
- Proven ability to communicate across all levels of the organization and with Customers
- An understanding the Aluminum industry and product applications would be advantageous
