Customer Service Representative

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Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Job overview and responsibilities

• Staffing the ticket counter, boarding gates and baggage service areas of the airport (Duties may include check-in, ticketing, gates, baggage service and operations)
• Providing assistance and excellent customer service to the traveling public by performing various customer service duties in the airport terminal such as:
  • Receiving and directing incoming calls, greeting and directing customers, tagging and handling baggage
  • Preparing tickets, determining fares and routing to assure passenger&39;s travel needs are met
  • Maintaining a neat and professional appearance by adhering to United&39;s standards for uniform and dress

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Required

• Must be able to work the ticket counter as well as the boarding gates and baggage service area
• Must have a professional appearance
• Must have excellent communication skills
• Fluent in English and Japanese (written and spoken)
• Must be able to work in a fast-paced environment
• Must be able to lift and maneuver heavy baggage
• Must be able to stand and walk throughout the entire work shift
• Must possess excellent customer service skills
• Proven customer service work experience
• High School Diploma/GED or equivalent school leaving certificate
• Must be at least 18 years of age
• Must be able to travel to US for training if required
• Must be flexible to work ANY shift that is assigned to you within a 24 hour, 7 day a week operation which can include late nights, early hours, weekends and holiday
• Must be legally authorized to work in Japan for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• Previous airline, travel, or hospitality work experience
• Bachelors degree
• Hold a valid passport and U.S. Visa