Crane Aerospace and Electronics has an exciting opportunity for a Customer Support Administrator at our West Caldwell, NJ location.
About Crane:
Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense spanets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).
Every time you use phone navigation, make a bank transaction or have food delivered to your home, Crane Aerospace & Electronics Microwave product is hard at work. Located in the tight-knit, family-first West Caldwell, NJ., community, our West Caldwell facility supplies industry-leading microwave components and systems for use in space, defense and commercial applications, including GPS III satellites. With more than 60 years of expertise, our Microwave group has proven capabilities in major military, communications, electronic warfare, radar and satellite systems. Start the next chapter of your career with Crane Aerospace & Electronics!
Job Summary:
The Customer Support Administrator is responsible for supporting sales success by performing operational and administrative activities for assigned Inside Sales Managers and customers. This includes either pre-award or post-award activities. The Customer Support Administrator acts as a customer liaison regarding quotes, purchases, order status, data entry and maintaining files.
Essential Functions:
- Provide follow up and support to the Inside Sales Managers
- Prepare quotations for assigned customers
- Review, interpret, and enter data into internal databases, ERP or CRM tools
- Issue credit memos and return material authorizations
- Provide order status to customers
- Ensure export license compliance
- Log sales information with few errors
- Escalate issues as needed
- Improve the sales process
- Any other task assigned by supervisor or management
Non-Essential Functions:
- Provide order acknowledgements to customers
- Manage internal reviews of Specifications, Terms and Conditions, QAPs and FARs
- Provide reports and metrics as required
Minimum Qualifications:
- Experience: 1+ years of inside sales administration experience in a manufacturing environment
- Knowledge: Knowledge of ERP systems (Epicor Vantage); Knowledge of MS Dynamics or similar CRM; Strong understanding of sales process and operations
- Skills/Abilities: Ability to follow department processes and work flow; Ability to work collaboratively with employees within department and across functions; Demonstrated ability to troubleshoot customer issues; Demonstrated ability to convey information and analysis clearly as needed to customers; Demonstrated outstanding organizational skills; Demonstrated ability to solve routine to moderately complex problems; Intermediate to advanced Microsoft Office skills (Word and Excel); Customer friendly and responsive with a view to providing customer satisfaction; Strong communication skills including phone and email
- Education/Certification: Associate’s degree
- Eligibility Requirement: Applicants selected could be subject to a government security investigation and must meet the eligibility requirements for access to classified information
Preferred Qualifications:
Top Benefits:
You can see a list of our benefits at https://www.craneae.com/company/careers or visit our website at www.CraneAE.com for more information on our company and great opportunities.
We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.
In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.
This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Crane Company is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, religion, sex, national origin, marital status, age, sexual orientation, gender identity, disability, pregnancy, medical condition, genetic information, protected veteran status or any other characteristic protected under federal, state, or applicable local law.
