As a Sr Customer Support Specialist here at Honeywell, youwill play a crucial role in providing technical support and guidance to ourcustomers. Your expertise and guidance will be instrumental in managing a teamof support specialists, collaborating with cross-functional teams, anddeveloping processes to improve facilitation efficiency and effectiveness. Youwill report directly to our Technical Support Manager, and youll work out ofour Mason, OH location on an on-site work schedule. In this role, you willimpact the successful completion of projects, enhance efficiency, andcontribute to the continuous improvement of processes. 

KEY RESPONSIBILITIES

•  Provide technical support and guidance to customers
• Support parts team handling customer calls to research parts, quality defects for parts and set up shipping and returns. 
• Work with cross-functional teams to address technical demand and resolve issues 
• Develop and implement processes and procedures to improve facilitation efficiency and effectiveness 

BENEFITS OF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developingsolutions side-by-side with dedicated experts in their fields, Honeywellemployees are eligible for a comprehensive benefits package. This packageincludes employer-subsidized Medical, Dental, Vision, and Life Insurance;Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts,Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, PaidTime Off (for vacation, personal business, sick time, and parental leave), and12 Paid Holidays. For more information visit: click here The application periodfor the job is estimated to be 40 days from the job posting date; however, thismay be shortened or extended depending on business needs and the availabilityof qualified candidates. 

YOU MUST HAVE

• 3+ years of experience in customer support experience
• Experience with researching answers to assist customers, setting up shipping and returns of parts/products. 
• Strong problem-solving and decision-making skills
• Excellent communication and people-oriented skills 

WE VALUE

• Associates or Bachelors degree in Engineering or a related field 
• Experience in aftermarket parts
• Strong management and team management skills 
• Ability to prioritize and manage multiple projects and tasks 
• Customer-focused mindset and ability to build strong relationships
• Continuous improvement mindset and ability to drive process enhancements 

ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializestechnologies that address some of the worlds most critical demands aroundenergy, safety, security, air travel, productivity, and global urbanization. Weare a leading software-industrial company dedicated to introducingstate-of-the-art technology solutions to improve efficiency, productivity,sustainability, and safety in high-growth businesses in broad-based, attractiveindustrial end markets. Our products and solutions enable a safer, morecomfortable, and more productive world, enhancing the quality of life of peoplearound the globe. Learn more about Honeywell: click here