The air cargo industry is entering an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight spanetplaces, and much more. As the world’s largest global air cargo carrier, Qatar Airways is leading this change. To support our vision, we are looking for talents – the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.

As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Digital’s Team in Doha as a Digital Support Analyst.

About the role
You will serve as a key escalation point for resolving complex system-related queries and issues. You will also manage customer interactions and system configurations, this role oversees the delivery of high-quality customer service, mentors junior analysts, and drives continuous improvement initiatives. The Senior Analyst also ensures operational efficiency through enhanced tracking, reporting, and proactive problem resolution.

As part of your role, your responsibilities will be inclusive of, but not limited to the following:

• Complex Issue Resolution: Handle escalated or complex customer incidents and provide advanced troubleshooting support.
• Root Cause Analysis: Conduct root cause analysis for recurring issues and recommend long-term solutions.
• Incident Reporting: Prepare detailed reports for high-impact incidents and share insights with stakeholders.
• Lead the resolution of escalated shipment discrepancies or critical delays.
• Ensure seamless coordination across teams to resolve time-sensitive customer issues.
• Customer Escalations: Handle priority escalations and ensure a resolution plan is in place to maintain customer satisfaction.
• System Enhancements: Collaborate with L2/L3 teams and stakeholders to propose and implement system improvements

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.

About you

• Bachelor’s degree or equivalent with minimum 3 years of job-related experience.
• Has knowledge about air cargo customer experience.
• EDI automation system and trouble shooting abilities.
• Has experience in logistic experience in Operation or System support.
• Has knowledge of cargo reservation/acceptance/handling processes.
• Good command of English verbally and in writing.
• Has knowledge about IATA/TACT regulations.
• Excellent computer operating skills, and good presentation skills.

About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply
If you’re ready to join a progressive team and have a challenging and rewarding career, the apply now by uploading your CV and completing our quick application form.