Barnes Aerospace, a business of Barnes Group Inc. (NYSE: B) is an international manufacturer of precision-machined and fabricated components and assemblies for original equipment manufacturer (OEM) turbine engine, airframe and industrial gas turbine builders throughout the world, and for the military. Barnes Aerospace also provides jet engine component overhaul and repair (MRO) services for many of the worlds major turbine engine manufacturers, commercial airlines and the military. Additionally, we manufacture aerospace aftermarket spare parts and provide repair services for aerospace engine components. Barnes Aerospace provides a total solutions package to our customers that leverages the synergies between our OEM and MRO businesses to address complex aerospace customer needs and support products through the entire lifecycle.
Barnes Aerospace Singapore, with legal entity name - Windsor Airmotive Asia Pte Ltd in the Accounting and Corporate Regulatory Authority (ACRA), is a leading provider of Maintenance, Repair, and Overhaul (MRO) services and spare parts for many of the worlds major turbine engine manufacturers, airline operators, and third-party providers. The Barnes Aerospace Singapore OEM Division is a world-class provider for Original Equipment Manufacturer (OEM), specializing in precision stamped assemblies and tight tolerance machining, serving a robust global customer base throughout the aerospace industry. To learn more about Barnes Aerospace, please visit www.onebarnes.com.
Core Responsibilities:
- Setup PCs and laptops for users.
- Perform user PC software installation and assist users to setup their mobile devices for Outlook email and Microsoft Teams meeting.
- Attend to end users requests and resolve their PC/laptop hardware and software issues either onsite or remotely.
- Perform Preventive Maintenance including all office PCs /shop floor and CMM PCs.
- Perform Ivanti Patching and Windows updates for all PCs and Laptops.
- Work with vendors to resolve IT hardware failures and proprietary software issues.
- Prepare documentation for IT software installation, troubleshooting steps, server rack and network diagram.
- Maintain and update IT inventory list and IT spare parts management.
- Work together with Local and HQ IT Team members for IT Project implementation.
- Work together with global infrastructure Team members for ring central maintenance.
- Active Directory User and computer account management.
- Other Ad Hoc and urgent tasks such as investigate computer virus outbreak, recovering users data from crashed PC, providing support and properly shutdown the servers and network devices during plant power shutdown etc.
Qualifications:
- Experience in Office 365 & MFA application and operation.
- Ability to communicate ideas in both technical and user-friendly language.
- Self-motivated and directed, keen attention to detail and customer service orientation.
- Excellent project management and research skills, as well as analytical and creative problem-solving abilities.
- Effective written, oral and interpersonal communication skills are critical.
- Strong Team Player and ability to work in a fast–paced deadline-driven environment.
- Previous responsibility for providing customer support.
- Ability to meet deadlines.
Education Requirements:
- Diploma in Information Technology
- 2-3 years of experience in Level 1 & 2 technical support role and knowledge on user supporting
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