IT Operation Specialist

Job Description:

A position of IT Operation Specialist has just been opened within Airbus India for Information Management (IM) for Airbus Programmes, Customer Engagement & Services. Our mission is to deliver and contribute to innovative IT solutions that support their digital transformation and efficient operations in front of our Airlines customers. 

You will join the Technical data Configuration product in charge of the applications portfolio allowing Airbus and Airlines to author, publish and consult the right Maintenance Information for the right Aircraft depending systems and parts installed on each aircraft. 

You will be part of the team in charge of operational activities to secure the run operations. In this context, your main task is to ensure the set of applications under your responsibility remains up and running and manage all incidents raised by end users: understand and fix issues if possible, involve L3 support (dev team) if needed. 

The candidate will have to learn how to maintain Technical Data Configuration applications to support Airbus businesses. 

You will be operationally attached to the IM India organization supporting the Technical Data Product Service Line (based in Toulouse). 

Travels to France (Toulouse)  are likely to happen for your mission based on project or operational needs.

Qualification & Experience:

We seek out curious minds, with technical skills, with a sense of autonomy and rigorous. We value attention to details, and we care deeply about outcomes. We’re looking above all for passionate people, eager to learn and experiment, willing to share and act as a team player, delivering driven by the business value, establishing innovative ways of working and influencing culture change.  

Are you ready to share this exciting challenge with us?   

Must have skills:

• Master Degree in Computer Science, Computer Engineering, Information Technology, or relevant field with 5  years of total experience in Information Technology

• Capacity to understand technical and operational Systems (SAP, monitoring …) in order to operationally support  the  applications 

• Good Knowledge of ITIL management (incidents, changes, problem solving, root cause analysis …)

• Manage escalation process in case of crisis situation 

• 5 years Experience in IT development, deliveries and services 

• Experience in run operations and service-level agreements (SLAs) management

• Good communication and collaborative skills and a team-minded attitude

• Capacity to understand and learn functional Technical Data Configuration applications 

• Advanced level of English

• Capacity to be proactive to propose solutions 

• Quick learner who can learn a new technology/skill/application

• Good skills in customer satisfaction

• Good hands-on experience in the following technologies 

  • ERP: SAP, (SAP Hana is a plus)

  • Monitoring: Control-M

  • System : Linux redhat, Storages 

  • Languages : script, Batch, Root cause analysis & understanding in ABAP

  • Structured Data: XML

• Already experienced working in remote with colleagues based in EU is a plus

Responsibilities

Support operational activities to secure Technical data Configuration production in time and Incident management at the level expected (SLA : 99.5, Mean Time To Resolve incident < 4.3 days,...) 

Performs the ITIL based support processes that include incident, problem, change, configuration, and event management.

Analyzes console messages, diagnoses system failures and takes corrective action in order to ensure continuity of operations, escalating to other technical teams as needed.

Reschedule jobs in Control-M (monitoring tool) if needed, Manage Data change requests, execute some tools to maintain the system up-to-date and running on performance and quality.

Check, manage and report on daily basis incidents raising on the application landscape, in relation with L2 support or L3 development team.

Coordinate with all required stakeholders (infrastructure, team leader, L3, business) to investigate, follow-up and deploy fix in case of incidents.

Follow Data Request process related to incidents scope

Communicate Downtimes status to business and stakeholders

Support projects deployment : 

• Perform non regression testing 

• Prepare Entry into Service prerequisites : operational documentation, setup of monitoring in relation with monitoring infrastructure team, Knowledge base update

Report to local technical team leader from Airbus India and to the TechData Configuration product Owner (HO DCTA), and applications owners

This job requires the constant awareness of the compliance risks we face in day-to-day responsibilities. Continuous commitment to act with integrity with each other, with your communities, business partners and suppliers is the foundation of your success and sustainable growth.

The commitment to integrity is supported by your adherence to all internal policies and procedures that govern business activities. Compliance with these policies will also protect Airbus reputation and brand, some of our most strategic and important assets.

Success Metrics:

Success will be measured in a variety of areas, including but not limited to :

• Consistently ensure the respect application SLA (99.5) and Mean Time To Resolve incident (< 4.3 days,...) 

• Ensure the right level of alerting in case of operational issue with application owners, business partners, technical leader. 

• Achieve customer satisfaction

• Ability to understand the business potential of applications and provide insight to internal clients

• Be engaged inside PSL techdata success, collaborative and innovative

The role will have the following key outputs:

• Ensure that Operational documentation are well updated (Knowledge management)

• Ensure that all operational reporting (Kpi on incidents …) is update and well communicated

• Ensure that communication is done regarding ongoing operational issues

• Strong link with the Airbus IM organization

• As a self-organized team, strong collaboration with the Airbus Configuration team based in Toulouse

• Proactive in providing guidance & inputs for the operational roadmap

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

-------

Experience Level:

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.