Deliver business value through Right and Fast partnership
The future is what we make it.
When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isnt just about developing cool things. Thats why all our employees enjoy access to dynamic career opportunities across different fields and industries.
Honeywell Forge Visitor and Contractor Management is helping companies streamline their visitor and contractor management processes to be safer, more secure, and more efficient. As an Implementation Specialist, you will be at the forefront of our customer experience - implementing the Forge software for some of our biggest clients. As a subject matter expert of our product offering, youll work in partnership with sales, operations and product teams to assist with the implementation, configuration and onboarding of new clients to Forge. This is a hybrid role in Atlanta GA.
KEY RESPONSIBILITIES
- Work closely with new clients to implement Forge within their organization
- Assist our clients and partners to configure integrations with Sine and third-party products / platforms
- Lead training and on-boarding sessions for clients online and/or in person
- Assist with the configuration of hardware (such as iPads, Label Printers, Stands)
- Maintain a deep and current understanding of Sines products
- Handle technical escalations from our customer support team, provide feedback and coaching
- Assist with the maintenance of current technical resources
- Work collaboratively with the product team to think outside the box and meet complex customer requirements
- Translate technical terms into simple once for non-technical users
- Identify additional customer needs and direct them to the appropriate Sine solutions
- Communicate and feedback to the wider business (including sales, product and support teams) throughout the implementation cycle
YOU MUST HAVE
- Minimum of 2 years of experience in a customer-facing technical support or operations role with a software focus
- Experience training clients on software or services both virtually and in-person
WE VALUE
- Bachelors Degree
- Experience in the Software as a Service (SaaS) industry
BENEFITS
Benefits provided may differ by role and location. Learn more at benefits.honeywell.com.
